Fast Facts

Ascend Learning is seeking a Product Training Specialist to provide expert training support for nursing products, ensuring client understanding and resource adoption. This remote position requires strong communication skills and a background in education or healthcare, with a focus on client success through comprehensive training and support.

Responsibilities: Key responsibilities include conducting client training sessions, collaborating with internal teams to develop training programs, leading webinars, and monitoring client engagement to enhance service delivery.

Skills: Candidates should possess strong presentation skills, technical troubleshooting expertise, and be adept at using analytics tools to inform decision-making.

Qualifications: Preferred qualifications include a degree in education or healthcare, experience in product training, and familiarity with nursing education or assessments.

Location: This position is remote within the United States.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $65,000 - $85,000.

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn . 

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

Ascend Learning’s Nursing Segment is fueled by a commitment to excellence in nursing education. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education programs and professionals with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students’ comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in the advice and guidance we provide with our quality-focused assessments and positive outcomes.

The Client Success (CS) team is responsible for supporting clients purchasing nursing solutions with product training, implementation, integration, and test preparation delivery to achieve client centric outcomes. The CS team leads the success planning, onboarding, training, SaaS implementation, ongoing proactive and reactive client support, and the delivery of nursing products for Ascend’s nursing brands: ATI, APEA, and NursingCE. The team is accountable for delivering high quality services and subsequently capturing and tracking key business performance indicators to client success including client satisfaction, product adoption and usage, NCLEX pass rate, and institutional and student retention. 

WHAT YOU'LL DO

As a Product Training Specialist, you’ll deliver Nursing product training support through expert product knowledge to ensure client product understanding, adoption of resources, and achievement of client outcomes. 

WHERE YOU’LL WORK

This position is remote in the United States.

HOW YOU’LL SPEND YOUR TIME

• Conduct comprehensive onsite and virtual client training in collaboration with the Client Success Team and internal stakeholders to ensure successful onboarding, product adoption, and usage
• Collaborate with the Client Success Team and internal stakeholders to develop, evaluate, and execute onboarding and ongoing training programs, contributing feedback for product improvements
• Maintain expert level knowledge of all Nursing solutions, staying informed about product updates, new features and functionality changes
• Lead engaging live webinars and leverage technology platforms like Zoom to showcase Nursing solutions and support clients in achieving their desired outcomes
• Utilize tools like Gainsight and D365, or other technical approaches to monitor client engagement and loyalty, provide follow-up and address concerns to enhance service delivery
• Maintain awareness of client status to increase client engagement, loyalty, and escalate concerns to key stakeholders and deliver detailed client follow-up to support service delivery and respond to additional questions and training needs
• Support the sales team in meeting revenue goals by providing timely onsite and virtual student orientations when demand exceeds sales bandwidth
• Support operational initiatives, troubleshoot product/tech issues to assist clients with quick resolution

WHAT YOU'LL NEED

• Bachelor’s degree in education, healthcare or business, master’s degree preferred
• Minimum 2 of industry experience in product education, training, and employee mentorship
• Minimum 2 years of teaching or training in professional or academic environments
• 2 years of expertise in creating educational presentations and resolving technical issues
• 2 years of experience in assessing and enhancing the effectiveness of training programs for customer success
• 1 year of specialized experience as a domain expert at ATI
• Strong understanding of the organization’s products and their technical aspects
• Skilled in delivering effective and engaging presentations, tailoring training to diverse audiences
• Creative problem-solver with a talent for Innovative thinking and continuous improvement
• Effective communicator with excellent active listening skills, capable of captivating an audience
• Strong analytical abilities to interpret data and present findings that inform decision-making
• Present data findings in a manner that gives valuable insight and assists in driving effective decision-making processes
• Detailed oriented with accuracy and troubleshooting expertise in various system and product areas  
• Highly organized, adept at managing and prioritizing daily tasks and responsibilities
• Up to 50% travel is expected

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• Hybrid work
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire. 

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