IT End-User Support Technician
Company Description
Ashburn Consulting, a Small Business based in the Washington, DC metropolitan area, specializes in providing network and network security solutions in complex environments to a select set of government and business clients. The company, an established leader in its field, is composed of an elite team of engineers and business consultants, each of whom is recognized —and highly regarded—within the network and security communities.
Job Description
Required Duties:
Provides hardware and software support of PC's and network/telecommunications system infrastructure equipment.
Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment.
Responds to calls from users.
Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC's.
Diagnoses, tracks, resolves, and documents problems.
Serves as initial point-of-contact with vendors to solve problems.
Identifies and resolves hardware, software, communications, and networking problems related to end-user computing; may maintain and repair communication lines, routers, and software.
Schedules and coordinates preventative maintenance on computer and peripheral equipment.
Installs, configures and tests new and updated releases of end-user software systems and computing equipment.
Advises, trains, and assists users on how best to utilize system and ensures installation of desktop hardware and software according to established standards.
Trains and cross-trains fellow employees on system operations and usage.
Performs password and other various levels of security support on systems.
Analyzes statistics and writes reports on system events and performance.
Creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment.
Qualifications
Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge of communications protocol and standards.
Knowledge of personal computers and personal computer software application packages and development products.
Identifies system problems and recommends possible solutions.
Corrects and tests software and hardware problems.
Knowledge of personal computer and network/telecommunication architecture.
Knowledge of data communication principles.
Ability to communicate technical ideas clearly and effectively, both orally and in writing.
Ability to train and provide support to computer users.
Ability to perform personal computer system troubleshooting on both software and hardware problems.
Ability to implement or coordinate equipment repairs and solve software problems.
Ability to read and interpret technical manuals used in the assembly, installation, repair, and operation of data communications equipment.
Ability to maintain records and write reports.
Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to graduation from high school; plus, three years of experience in installing, configuring, and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate degree in computer science, or related field, and one-year similar experience.
PREFERRED QUALIFICATIONS:
Three years of experience installing, configuring, and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate degree in computer science, or related field, and two years of similar experience.
Additional Information
Equal Opportunity Employer/Veterans/Disabled. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status
Ashburn Consulting is an Equal Opportunity Affirmative Action Employer.
In compliance with the American with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request and accommodation in order to apply for a position with Ashburn Consulting, please e-mail [email protected].”
Average salary estimate
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Are you ready to take your IT skills to the next level? Join Ashburn Consulting as an IT End-User Support Technician in beautiful Fairfax, VA! Here, you’ll be part of a dynamic team that specializes in providing top-notch network and security solutions for a variety of government and business clients. As an IT End-User Support Technician, you will be the frontline hero, offering hardware and software support for PCs and telecommunications systems. From installing and configuring software to troubleshooting issues and maintaining network infrastructure, your contributions will be vital in ensuring smooth operations. You’ll be taking calls from users, resolving their tech challenges, and keeping the communication flowing with vendors. Not only will you solve technical issues, but you'll also assist users in leveraging their systems effectively and even help train your fellow colleagues. We value individuals who are passionate about technology, have strong problem-solving abilities, and can communicate technical concepts clearly. If you have the knack for diagnosing and documenting issues and a demonstrated background in computer science or relevant experience, we would love to see you! Come be a part of our elite team and help us continue providing outstanding service and solutions in the tech community. Ashburn Consulting is an Equal Opportunity Employer, and we welcome all qualified applicants to grow with us!
Ashburn Consulting provides an industry-leading suite of Network and Security Engineering services and solutions to Federal, State and Local government, as well as commercial clients. The Company possesses unique domain knowledge, technical expert...
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