Job details

Team Manager

ABOUT US

We are a trusted partner in protecting brands and their end-consumers around the world, through clear and accurate product information.

Creating trust: Consumers must be able to trust product information, in order to trust a brand. When our clients choose to work with us, they are trusting us with the reputation and the future of their brands.

By providing expertise: We are a highly versatile team of experts with a unique blend of manufacturing, retail, enforcement and commercial experience. Our clients rely on us to know every angle of the international product information sector, inside out.

Through collaboration: Our clients trust our expertise and choose to work with us as collaborative partners, to help them build successful brands. We work side by side with our clients to interpret and apply legal guidelines, enabling them to launch innovative products quickly and efficiently.

OUR SERVICES

Discover: we provide advice, training and consultation services across all aspects of food law, offering clear and practical solutions to product information and labelling.

Launch: we deliver complete product specifications and label information for product launches, ensuring full legal compliance, honesty and accuracy.

Expand: we help our clients move into new, global markets with total compliance confidence, all whilst avoiding unnecessary time, cost and enforcement action.

Protect: we work in partnership with our clients to interpret and apply the law and protect their brands by helping end consumers make safe, informed choices.

ABOUT YOU

Our Teams are the physical face and representation of our Values to our customers; you are:

Welcoming: friendly, approachable and open to new ideas

Positive: create a positive experience for our people and our clients

Confident: act with integrity from a strong foundation of expertise

Simple: remove complexity and bring clarity

Job Description

THE ROLE

In this role you will be leading a team of Team Leads or Compliance Delivery Managers who in turn manage a team of product information experts, to deliver product information reviews and advice to one or more clients. You will support your team to ensure ways of working are efficient and effective in delivering quality services. You will be the senior technical face of Ashbury to your client(s), called upon to resolve issues, discuss ways of working and support the sale of new services. You are accountable for the delivery of services to one or more clients, ensuring across your portfolio the resource levels are just right, the advice and information provided to our client(s) is accurate, timely, risk based, safe, legal and commercially competitive.

This role is key to the delivery of our services to our clients. You will be leading the way as part of a largest team within Ashbury, Advisory Services. The Advisory Services Team is made of both industry and regulatory professionals, with expertise in food and non-food, across manufacturing and retail, internationally. On a day-to-day basis you will report into a Technical Controller or Head of Compliance Delivery role.

You will be responsible for:

Day to day management of one or more client accounts

Line Management of the Team Leads or Compliance Delivery Managers

Facing the client, to support and enable the delivery of Ashbury services to our clients

Facilitating delivery by ensuring clear guidance is provided to the client/Suppliers and client expectations are managed.

Ensuring the delivery of clients’ work to agreed expectations

Resolving and/or escalating any issues with resourcing and workload

Being the first point for matters of escalation from Team Leads, or Compliance Delivery Managers or the clients

Being the first point of contact for Business Development or the Account Management Team on queries relating to quoting, TATs and resource availability

Deputising for the Technical Controller or Head of Compliance Delivery, as required

Ensuring that Team Leads create and maintain any relevant support documentation

Ensure that Team Leads are effectively monitoring the quality of their team’s work, flagging any issues as required

Monitoring and raising performance concerns (internal performance and external client concerns)

Identifying and communicating training needs

Improving and implementing agreed ways of working

Having a clear commercial awareness e.g. income generation and impact of workload on income

Providing accurate and timely feedback for Ashbury and client reports, including governance reports

Maintaining and growing technical expertise, relevant to the client or subject matter area.

Skillset / Experience

Knowledge

Essential

Degree level educational qualifications in food or regulatory subject with sound technical knowledge, or able to demonstrate excellent relevant experience

In-depth regulatory and/or technical knowledge in area of responsibility, including codes of practice, policies and guidance

Good understanding of legal requirements, challenges and consumer trends relating to product information

Maintain an awareness of relevant changes in the regulatory environment due to new legislation, case law, guidance

Confident to share knowledge and experience with customers and internal colleagues.

Knowledge of a variety of categories of work, including but not limited to, non-food, pet food, baby food, supplements, beers, wines & spirits, and food safety.

Experience 

Essential

Line management experience of multiple direct reports and indirectly a sizeable team

Having worked for or with UK retailers in a compliance, technical or regulatory position

Practical experience of using specification or artwork packages

Minimum 8 years of experience of working in a technical/regulatory role, or in a related field

Fluent in spoken and written English

Fluent in spoken and written language required for market/region

Demonstrable experience of independent working, managing your own workload and time management

Demonstrable experience of workload planning

Demonstrable risk-based decision making

Confident to apply requirements to product information and communicating decisions to clients.

Welcomes personal development, has undertaken a management development programme or keen to participate in one.

Desirable 

Fluency in one or more other languages

Deliver, support and input to relevant strategic initiatives

Skillset 

Essential

Excellent oral, written communication skills, including IT and presentation skills

Able to explain complex requirements in a simple way

Experience of presenting directly to retailers and their key stakeholders

Identifies areas of development within the team and supports the growth of colleagues through training, mentoring and coaching

Ability to research and gather information using available resources

Welcomes guidance and understands the commercial environment

Identifies improvements, to help increase profitability

Stress resilient and able to work against tight deadlines

Positive approach to opportunities to develop into new areas as Ashbury grows

Consistently works at expected work rate and to a high level of accuracy.

Work efficiently in a team to ensure a consistent approach is applied for each client.

Clearly demonstrates the Ashbury Values by being trustworthy, positive and welcoming to people and ideas.

Most be able to travel on a routine basis (could be monthly) to key UK retailer sites across the UK

Noted above are the main duties and responsibilities of your role within the company. This list is not exhaustive and at our discretion the employee may be asked to undertake duties outside of those noted below. If duties not listed are to become permanent or if the employee is promoted or transferred to another role, then the role description will be amended accordingly or the new appropriate role description issued.