Job details

Team Lead (12 Month FTC)

THE ROLE

We are looking for two 12 month FTCs to join our team. In this role you will be leading a team of experts, to deliver product information reviews and advice to one or more clients. You will support your team to ensure ways of working are efficient and effective in delivering quality services. You will be the technical face of Ashbury to your client(s), called upon to resolve issues, discuss ways of working and support the sale of new services. You are accountable for the delivery of services to one or more clients, ensuring resource levels are just right, the advice and information provided to our client(s) is accurate, timely, risk based, safe, legal and commercially competitive.

This role is key to the delivery of our services to our clients. You will be leading the way as part of a largest team within Ashbury, Advisory Services. The Advisory Services Team is made of both industry and regulatory professionals, with expertise in food and non-food, across manufacturing and retail, internationally. On a day-to-day basis you will report into a Team Manager or Technical Controller.

You will be responsible for:

Day to day management of one or more client accounts

Facing the client, to support and enable the delivery of Ashbury services to our clients

Facilitating delivery by ensuring clear guidance is provided to the client/Suppliers and client expectations are managed.

Ensuring the delivery of clients’ work to agreed expectations

Resolving and/or escalating any issues with resourcing and workload

Being the first point for matters of escalation from Senior Advisors

Being the first point of contact for technical & regulatory issues raised by the client

Being the first point of contact for Business Development or the Account Management Team on queries relating to quoting, TATs and resource availability

Line managing Advisors and Senior Advisors within the Advisory Services Team

Deputising for the Team Manager & Technical Controller, as required

The daily support for your team members

Ensuring that Senior Advisors create and maintain any relevant support documentation

Monitoring and raising performance concerns (internal performance and external client concerns)

Identifying and communicating training needs

Improving and implementing agreed ways of working

Having a clear commercial awareness e.g. income generation and impact of workload on income

Providing accurate and timely feedback for Ashbury and client reports, including governance reports

Maintaining and growing technical expertise, relevant to the client or subject matter area.

Skillset / Experience

Knowledge

Essential

Degree level educational qualifications in food or regulatory subject with sound technical knowledge, or able to demonstrate excellent relevant experience
In-depth regulatory and/or technical knowledge in area of responsibility, including codes of practice, policies and guidance
Good understanding of legal requirements, challenges and consumer trends relating to product information
Maintain an awareness of relevant changes in the regulatory environment due to new legislation, case law, guidance
Confident to share knowledge and experience with customers and internal colleagues.
Knowledge of a variety of categories of work, including but not limited to, non-food, pet food, baby food, supplements, beers, wines & spirits, and food safety.

Experience

Essential

Practical experience of using specification or artwork packages
Minimum 2 years of experience of working in a technical/regulatory role, or in a related field
Fluent in spoken and written English
Fluent in spoken and written language required for market/region
Demonstrable experience of independent working, managing your own workload and time management
Demonstrable experience of workload planning
Demonstrable risk-based decision making
Confident to apply requirements to product information and communicating decisions to clients.
Welcomes personal development, has undertaken a management development programme or keen to participate in one.
Fluency in one or more other languages
Deliver, support and input to relevant strategic initiatives
Excellent oral, written communication skills, including IT and presentation skills
Able to explain complex requirements in a simple way
Identifies areas of development within the team and supports the growth of colleagues through training, mentoring and coaching
Ability to research and gather information using available resources
Welcomes guidance and understands the commercial environment
Identifies improvements, to help increase profitability
Stress resilient and able to work against tight deadlines
Positive approach to opportunities to develop into new areas as Ashbury grows
Consistently works at expected work rate and to a high level of accuracy.
Work efficiently in a team to ensure a consistent approach is applied for each client.
Clearly demonstrates the Ashbury Values by being trustworthy, positive and welcoming to people and ideas.

Desirable

Skillset

Essential

Noted above are the main duties and responsibilities of your role within the company. This list is not exhaustive and at our discretion the employee may be asked to undertake duties outside of those noted below. If duties not listed are to become permanent or if the employee is promoted or transferred to another role, then the role description will be amended accordingly or the new appropriate role description issued.