IT Systems Tech

Asian Health Services, founded in 1974, provides health, social, and advocacy services for all regardless of income, insurance status, immigration status, language, or culture. Our approach to wellbeing focuses on “whole patient health,” which is why we provide more than primary care services, including mental health, case management, nutrition, and dental care to more than 50,000 patients in English and 15 languages: Korean, Lao, Burmese, Mandarin, Cantonese, Spanish, Portuguese, French, Mien, Karen, Mongolian, Karenni, Tagalog, Khmer, and Vietnamese. We offer medical, dental, and mental health services for all ages.

LOCATION: ADMIN-HQ

JOB SUMMARY:

Performs day-to-day maintenance and troubleshooting of the information technology systems, under the direction of the IT Director.

• Responsible for installation, configuration, and troubleshooting of PCs, printers, and other miscellaneous hardware.
• Responsible for the installation of software applications onto PCs.
• Help staff with IT-related problems.
• Maintain a PC inventory database to track IT inventory and help desk problems.
• Assist in the maintenance of network hardware and infrastructure.
• Enforce Asian Health Services IT security policies including HIPAA regulations.
• Perform and monitor backup and recovery of servers and attached peripherals.
• Perform user account administration.
• Assist in the maintenance and administration of Network OS, servers, and other peripheral systems.
• Provide first-line support, troubleshooting, and maintenance for these devices.
• Maintain the Voicemail system, including generating reports as requested.
• Coordinate IT special projects as requested.
• Assist in troubleshooting and maintaining Clinical and Dental applications and devices.
• Provide technical assistance to the billing department for EDI to various clearinghouses.
• Assist in producing ad-hoc data reports.
• Assist in making recommendations for IT infrastructure.
• Train individual staff members to use new or upgraded software applications.
• Train individual staff members on the telephone or fax.
• Train new staff in the use of core business products (email, voicemail, network file system).
• Perform training for various applications for the agency, as requested.
• Meet regularly with the Information Technology department to discuss issues, projects, and future planning.
• If requested, participate in IT projects as they arise.
• Participate in special AHS internal committees as requested.
• Interactions with other employees, IT staff including supervisor, all staff who uses PCs, end-users, when they have problems.

• Associated degree in computer science, computer information technology, and closely related fields.
• 0-2 years of information technology systems experience or equivalent combination of education and experience.

• A Bachelor’s degree in Computer Science, Computer Information Technology, and closely related fields.
• Minimum 3- 5 years of information technology systems experience or equivalent combination of education and experience. 
• Familiar with helpdesk process.

• Serving as the organization's first point of contact for IT support.
• Installing, configuring, maintaining, and diagnosing software and hardware components of computer.
• Familiarity with Networking is a plus.    
• Provide excellent customer service to users. 
• Well organized with good verbal and written communication skills.
• Able to work flexible hours, including some evenings and weekends, as needed.
• Testing new hardware and software before full-scale deployment.

BENEFITS:

Medical, Dental, Vision premiums 100% paid by AHS

12 Vacation Days

12 Sick Days

12 Holidays and 3 Floating Holidays

3% 403B Employer Contributions and up to 2% Employee Match Contribution

Transportation Benefit Paid by AHS

FSA/Dependent Care Assistance

Long Term Disability