Technical Director

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next.The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.As a key driver of business success, this role will play a vital role in strengthening and enabling business success through leading generation, product selection support for customers, and pre-sales consultation, as well as post-sale impact throughout the ownership life cycle of the customer.The Technical Director will be responsible to understand ASM customers’ needs, and provide overall strategy and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation. The aim is to increase new penetration opportunities, build customer relationships, manage process technology transfer and overall business growth.Responsibilities• Build and grow customer relationships.• Identify technology inflections through customer interaction and articulate these inflections to internal stakeholders to help drive development of products.• Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders.• Understand and build long-term innovative technology systems that enable enhanced customer relationships.• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.• Drive continuous improvement of the customer experience through team, process and support tool development.• Build strong cross-functional and matrixed relationships and collaborate with Product Marketing, Product Development, Service Engineering, and others to ensure a positive customer experience.• Drive projects that secure business and build trust in ASM’s capabilities. Coordinate management reviews and alignment.• Other duties as and when assignedEducation & Experience• Masters/PhD Degree in an Engineering discipline.• Candidates with comparable experience, knowledge and skills will be considered.• Demonstrated strong leadership skills with proven track record to drive changes and implement changes to benefit the organization.• Proven success in building collaborative partnerships with customers and internal organizations• Experienced working with local, regional and global teams. High level of collaboration and work across other divisions – both co-located and globally to meet common goals and targets• Strong industry experience managing teams that support complex instrumentation, applications and informatics by phone and at customer locations• Adept at thinking strategically, organizing and illustrating those thoughts and translating plans into action within a matrixed environment• Possess the ability to self-direct and prioritize among competing goals and exhibit flexibility in a fast-paced environment• Demonstrated excellence in communication (verbal and written), negotiation, presentation, and interpersonal skills.• Energetic, collaborative and proactive; a leader who can positively and productively impact both strategic and tactical finance and administration initiatives• Minimum 10 years of broad technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment industry.• Strong market and industry knowledge and awareness of trends associated with our customer’s environments to properly develop and deploy customer solutionsAt ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.