Job details

Assistant Chief Operating Officer

Position Summary:

As Administrator for Allied Health and Support Services, this position is a member of the administrative team and will serve on various committees of the hospital, while collaborating with the Orlando Health leadership, Hospital President and administration, the hospital management team, hospital medical staff leadership and the medical staff. Key components of this leadership role include monitoring of quality, patient satisfaction and budgeting standards, while managing to achieve hospital and organization wide goals

Qualifications:

Education/Training

Master’s degree is required.

Experience

Six (6) years of experience in management of a clinical, allied health, or support service department required.
Leadership experience in a managed care environment, including productivity enhancement, cost reduction, new program development, and quality management is also required.

Responsibilities:

Essential Functions

Ensures that a continuous improvement approach is implemented to measure actual performance against established standards for clinical and non-clinical services throughout the hospital and organization.
Develops and implements mechanisms to ensure a uniform quality of care and the highest customer service is provided.
Ensures a method to monitor customer satisfaction with respect to services delivered, utilizing corporate and/or unit specific tools.
Establishes mechanisms to encourage research and to incorporate research findings into standards of care and policies and procedures.
Measures actual budgetary performance (revenue, expense, staffing) against standards, and ensures variances are within established targets.
Evaluates performance of persons reporting to the position against organizational, departmental, and personal goals and objectives.
Ensures that safety, health, and regulatory standards are attained in the divisions assigned.
Ensures that a program is maintained to encourage the recruitment and retention of high-quality team members
Participates in professional, collegiate, and community activities.
Develops/ implements personal goals/objectives that support the organization’s strategic/operating plans and patient care services.
Assures that professional standards are effectively carried out throughout hospital allied health and support areas.
Provides accountability and coordination of allied health and support services within the hospital.
Establishes budget requirements and maintains areas of responsibility within budgetary limitation.
Speaks on behalf of hospital allied health and support services in established meetings of hospital leadership, medical staff, and governing bodies.
Develops staff to make effective decisions and delegates authority to lowest appropriate level.
Acts as resource person and role model for staff.
Demonstrates knowledge of legal issues related to allied health and support services, and manages situations to reduce risk to patients, staff and the organization.
Participates in meetings where discussion is held regarding hospital's mission, strategic planning, budget planning, operational planning and review of policies that directly or indirectly affect patient care, customer satisfaction, quality and/or operations of
the hospital.
Serves as a member of various hospital and organizational committees.
Collaborates with other hospital leaders and educators to influence curriculum, including clinical and/or management learning experience.
Develops, interprets and promotes the formation of the philosophy, policies and procedures of the Orlando Health.
Develops and implements operational plans for the hospital in conjunction and consistent with the overall Orlando Health strategic goals. Establishes system for control of variances.
Participates in space and facility planning with COO.
Establishes and maintains an open and positive working relationship with board members, physicians, managers, employees, patients and visitors and the community.
Participates with leaders from management, medical staff and patient care areas in hospital's decision-making structure and process.
Participates in evaluating, selecting and integrating health care technology and information management systems that support allied health and support service needs.
Participates in any contract or negotiations, which affect allied health and support services of the hospital. Monitors compliance of contracts.
Recruits, develops, retains and evaluates qualified managers and staff members, recognizing the full accomplishments of staff assigned duties and responsibilities.
Participates actively with other Orlando Health Administrators that oversee radiology, nuclear medicine, laboratory, cardiology, rehab, food & nutrition, wound care center, environmental services and other clinical service areas as assigned, and a liaison to
Allied Health Executive Council to ensure the development, implementation, evaluation and revision of practice standards.
Collaborates in the development of pro-formas for expansion of services in allied health and other patient care areas.

Other Related Functions

Assists in the professional development of personnel.
Maintains, revises and implements changes in allied health service policies and procedures to meet all licensing agency requirements, (i.e. Joint Commission, local and state regulatory agencies).
Develops hospital budget for allied health and support service areas with input from managers and other hospital personnel.
Develops budgets with other leaders and other hospital personnel that address the provision of services to inpatients and outpatients in each area or department.

By Orlando Health

To improve the health and quality of life of the individuals and communities we serve. The Orlando Health Way 6 Strategic Imperatives 1. Embrace Quality and Safety - Providing the best quality care for our patients in the safest environments. 2...

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FUNDING

Other

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE

10000+

LOCATION

Hybrid, based in Orlando, FL

DATE POSTED