Assistant Director - job 1 of 3

Salary $60,000 year

Title: Assistant Director

Scope of Position

Support the Operations Director in the management and delivery of programmatic activities and functions with a focus on special grants and initiatives, performance outcomes, and staff development and training.

Essential Functions

• Support and advise program leaders in the development and implementation of track strategies that ensures successful attainment of performance goals and standards
• Assist Operations Director with special grants, projects and initiatives, and program related tasks
• Provide Operations Director with regular project status updates and requested reports as needed
• Assists the Operations Director, managers, and staff to ensure optimal customer flow, service delivery, and data management
• Oversee Quality Assurance team to ensure performance goals and standards are attained, data handling and reporting requirements are met, and ISO compliance and audits completed
• Ensure data entered on the required systems is current and accurate
• Provide managerial support and guidance with new staff onboarding and ongoing staff development trainings
• Guide leadership team on HR related items
• Supervise assigned personnel; evaluate work; recommend and implement approved disciplinary and/or corrective action
• Support the advancement of procedures and process flows that ensure quality service delivery
• Aide in writing and development of contracts
• Coordinate the development and evolution of vendor and agency partnerships

Education and Experience Requirements

• Bachelor’s degree required; and a minimum of 3 years of professional experience in public administration, human services or a related field with at least one year of management or supervisory experience in workforce development
• Excellent communication and problem solving skills
• Ability to gather and synthesize information from a wide variety of people and sources
• Must have notable experience in team-oriented environment
• Proficiency in Microsoft Office with a high proficiency in Microsoft Excel and Access
• A valid driver's license and clean driving record required

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Allentown, PA 18109: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person