Assistant Director of Mentorship and Engagement

• Manage all aspects of the sub-hubs (the term used to reference the school-specific platforms) including managing all account data, approving new users, liaising with the central hub to share best practices, and create a culture of assessment within the assigned schools while also providing necessary support to designated school hubs
• Partner with the Associate Director of Mentorship & Engagement and Career Services to set the vision for mentorship while setting annual metrics (quantitative and qualitative) and benchmarks specific to the assigned sub hubs. Stay up-to-date on all aspects of the PeopleGrove software to serve as the campus expert on the capabilities and opportunities associated with mentoring.
• Monitor key performance indicators (KPI) using internal platform tools, including reports within Insights, Data Viewer, and Admin Dashboard tools.
• In collaboration with the administration in the assigned schools, establish and execute on a strategy to recruit and retain users of the platform, including attendance at various in-person and virtual events.
• Collaborate with Information Technology Services (ITS) to ensure consistent updates of accurate user data as well as with Advancement Information Services (AIS) to facilitate proper cross platform connections between LoyolaLinked, the Advancement CRM, and other systems.
• With support of the Advancement team, actively recruit alumni to serve as mentors (and mentees when requested) as well as to partner with Alumni Relations leadership to identify opportunities to further engage alumni mentors
• With support from University Marketing & Communications, Career Services and other student-facing departments as well as the schools, create and execute a marketing/communication plan to drive participants to the platform.
• Maintain a presence on PeopleGrove Administrators Community site to engage with PeopleGrove leaders at peer institutions
• Collaborate with Advancement/Alumni Relations and partner schools/units to create and deploy effective communications utilizing the platform’s newsletter, survey, and form functions.
• In collaboration with the Associate Director and assigned school administrators, plan year-round in-person and virtual programming for users; Collaborate with campus partners
• Participate in relevant peer-to-peer mentorship best practice-sharing events via conferences, webinars, professional memberships, etc.
• Participate in relevant in-person and virtual events in support of the Advancement division.
• Performs other duties as required.

• Bachelor’s Degree.
• Minimum of two years of experience in project management, career services, alumni relations, public relations, communications or related field required.

• Prior experience in higher education or related field.
• Prior experience creating and leading large-scale mentorship initiatives.
• Prior experience with formal mentoring programs.
• Program planning and a history of collaboration across a large and complex institution.
• Proficiency with technology including digital platforms, videoconferencing, survey, and project management software. Strong project management, organizational, multi-tasking skills; ability to work autonomously, proactively take initiative, troubleshoot and resolve issues.
• Commitment to professional growth and continuous learning.
• Strong interpersonal, communications, and relationship-building skills to engage with diverse partners, volunteer leaders, faculty, staff, alumni, friends, vendors, and others to support and grow LoyolaLinked.
• Prepare clear, accurate, and timely communications to promote and inform various constituencies on the features and merits of LoyolaLinked (e.g., email messages, postings [online discussions, events, agendas, meeting notes).
• Ability to work through complex issues requiring judgment and keeping confidential information.

Diversity, Equity, and Inclusion