Assistant Manager, Credit/Collections (Digital Appliance)

Seeking an experienced, innovator to coach, train, and develop collectors into strong negotiators, while providing excellent customer service.

Every role at Samsung presents a new opportunity to make a lasting, global impact. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We’re seeking innovators to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

Join the Samsung family and be part of the team that’s creating a better future.

• Manage account portfolio, keep accounts current and handle all disputes.
• Submit customer orders for approval within guidelines
• Communicates with management daily on overall account status for assigned accounts troubleshoot ongoing issues and setup meetings as needed to resolve issues.
• Brings all complex overdue AR issues to resolution working with manager, executive and other teams within organization. Recommends payment plans with troubled customers. Escalates issues for team members.
• Works closely with Risk Management of credit limit concerns, submission of terms changes and provides data for internal review of accounts.
• Assists all Sales Managers with account concerns such as order holds/past due concerns, Cash in advance/Floor plan inquires, Builder direct billing/order release issues and credit limit inquires.
• Monitor FFP automated process for approvals from bank and ensure all that are submitted manually are completed quickly to maximize sales opportunities.
• Work closely with Outdoor LED accounts to ensure contracts, match billings, and correct needed discrepancy issues with Sales & Project accounting team members and leadership.
• Involved in the Tableau project to create/output and maintain current projects already developed, recommend and implement new projects as needed
• Resolution of all overdue AR prior to Bad AR occurrence
• Monitor and Mentor staff with all account issues for optimal results covers for manager while out of office.

• Typically requires minimum 5 years' of related experience and a Bachelor's degree.
• Knowledge with MS Excel (V-lookup/Pivots).
• Good working knowledge with MS Word and Outlook.
• Strong attention to detail and exceptional level of accuracy in a fast paced and growing environment.
• Ability to develop strong knowledge of Samsung Business process, procedures, and strategies in an effective manner.
• SAP/NERP
• Strong multi-tasking skills.

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.