Assistant Manager Retail

POSITION SUMMARY
Assistant Managers lead the effort to exceed expectations, provide exceptional service and display passion for our brand. They work closely with the Store Manager to lead a team focused on delivering top line sales results. Assistant Managers support recruitment, talent development and performance management.

RESPONSIBILITIES

Customer Experience

• Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates.
• Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
• Partners with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store’s goals to the larger business objectives.
• Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first; quickly resolves customer concerns while exceeding their expectations.

Commitment to Efficiency

• Leads merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions.
• Enforces all company tools, policies and procedures; provides loss prevention training and coaches associates to maintain awareness and report concerns.
• Creates and maintains schedules to support payroll strategies and budgets; assists in the oversight of expenses and inventory.
• Assists with business analysis and planning; conveys opportunities and customer feedback to the Store Manager.

Associate Morale

• Recruits and on-boards top talent to ensure a best-in-class team; evaluates current talent and provides observations to Store Manager.
• Motivates and inspires associates to achieve sales goals and uphold brand standards; models expectations, recognizes outstanding performance and assists in the coaching and development of associates.
• Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store team professionally, courteously, and respectfully.
• Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback for continuous self-development.
• Champions innovation and change, supports company initiatives, and reinforces a continuous improvement environment.

QUALIFICATIONS

• Minimum of 1 year of retail store management experience required.
• Bachelor’s/Associate degree preferred; high school diploma/equivalent required.
• Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested.
• Excellent communication and time management skills.
• Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.

Pay Range: $18.80 - $24.00
PVH currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. These ranges are based on what PVH reasonably believes that it will pay an associate for their base salary for said position at the time of the posting. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location and other relevant skills. PVH is committed to providing a market-competitive total rewards package to eligible associates, which includes diverse and robust health and insurance benefits to meet the varied needs of our associates and an above-market 401(k) contribution to help our associates save for retirement. We also offer career growth opportunities, empowering our associates to design their future at PVH.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH

Job Type: Full-time

Pay: $18.80 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Gilroy, CA 95020: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person