Assistant Program Analyst (FT)

• Analyze data to support one of USAC’s four core programs by identifying process improvements and efficiencies, analyzing program eligibility requests, requests for services, funding requests, and invoices and ensuring compliance with all applicable rules and regulations.

• Analyze applicant information to assess compliance, identify issues and areas of concern, and provide recommendations to make recommendations.
• Strategically assess business processes and procedures to improve day-to-day operations.
• Continuously developing and reviewing internal program procedures for program efficiencies and compliance.
• Perform test work (either individually or as a team) to ensure entities are in compliance with federal rules and regulations
• Access data to make programmatic decisions, identify trends, and manage work queue/volumes.
• Support various data/report/analysis efforts related to data gathering to support requests for service or modify program measurements.
• Prepare communications to both internal and external stakeholders.
• Track and ensure successful resolution of open issues and escalate them to management, as needed.
• Review outgoing communications, convey project status updates, and maintain checklists.
• Collaborate with various teams to determine needs, establish priorities and coordinate efforts related to the program.
• Assist in identifying and implementing of continuous process improvement.
• Quality assurance reviews of vendor manual application reviews.
• General application manual review support.
• Vendor Operations Support.
• Other specific duties as assigned.

• Bachelor's Degree with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of the required education.
• One (1) to Three (3) years of professional directly related experience.
• Proficient with Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio).
• Position requires a flex hybrid onsite from office in Washington, DC.

The USF + USAC + FCC As an independent not-for-profit designated by the FCC, USAC administers the Universal Service Fund (USF). The USF is almost $10 billion and is available annually thanks to the companies and institutions that make universal service possible. USF Programs With the guidance of policy created by the FCC, we collect and deliver funding through four programs focused on places where broadband and connectivity needs are critical. These programs serve people in rural, underserved, and difficult-to-reach areas. E-Rate Keeping students and library patrons connected to broadband services. Rural Health Care (RHC) Supporting healthcare facilities in bringing medical care to rural areas. Lifeline Lowering the monthly cost of phone or internet service High Cost Expanding voice and broadband networks in underserved areas. Service Providers Telecommunications companies support our mission in two critical ways: contributing money to the Universal Service Fund and participating in the USF and Congressional Response Programs. Learn more about both service provider roles. Congressional Response Programs In response to the COVID-19 pandemic, Congress created multiple programs to help people stay connected during and beyond this disruptive period. The FCC designated USAC to administer these programs and funds.