Assistant Service Salon Manager - the Cartier 5th Avenue Mansion

KEY RESPONSIBILITIES:

• Meet and partner with the sales management team regularly to ensure that all high potential service client have a clear selling ceremony plan to further develop as well as develop the partnership with associates across the Boutique
• Partner with Service Salon Manager and Corporate Teams to pilot and track new initiatives
• Assist clients with the sales and service of Cartier products, as needed.
• Apply defined guidelines for escalation processes to accommodate client issues arising from daily operations that cannot be handled at a local level. Operations
• Ensure image and operational flow accordingly to Cartier standards (i.e. restocking supplies, repairs and maintenance)
• Liaise with the Workshop to discuss workflows and client related opportunities, create strategies to ensure boutique efficiency
• Run anomaly reports on a daily basis to optimize the client experience.
• Ensure accurate data quality for Service related processes under direct control, including but not limited to accounting for the conditions and items, customer requests, warranty information, service pricing policies.
• Partner with Boutique Management, Workshops and Call Center as needed to ensure client expectations are appropriately managed.
• Daily set up and break down of boutique for opening/closing as needed.
• Assist with Boutique projects as needed (inventory, organization, restocking of supplies, etc...).
• Assist in the merchandising and overall daily maintenance of the cases (i.e. maintain proper visual standards; product maintenance and understock organization).

• This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Base salary: $75,000 - $95,000, please note - salaries will be negotiated based on relevant skills and experience.