Assistant Store / Salon Manager

Summary

The Benefit Assistant Boutique Proprietor is responsible for all aspects of running the boutique retail and salon business. They are required to use all resources and tools to create the best atmosphere for our customers and employees. The Benefit Boutique Proprietor is happy, cheerful, and energetic and lives the Benefit Spirit.

Qualifications

• Aesthetician License, Proven strong sales and service track record • 3-4 years retail experience • Minimum 2 years management experience • Flexibility regarding work hours,; ability to work nights, weekends and some holidays • Interpersonal skills in customer service • Excellent communication and leadership skills • Proficient computer skills • Proficient at analyzing numbers

Duties and Responsibilities

-Customer Service- • Create an environment that is passionate about customer service • Teach, coach, and develop employees to deliver outstanding customer service • Keep accurate and complete records in Retail Pro • Respond to customer complaints or inquires within 24 hours

-Results- • Achieve daily/ weekly/ monthly boutique sales goals • Ensure team achieves individual daily/ weekly/ monthly sales goals and maintains their target SPH (sales per hour) • Develop strategies to grow the business

-Leadership- • Promote feel good/ fun and gossip free environment for customers and employees • Be passionate and tenacious • Act professionally, ethically and with integrity • Use good judgment • Lead by example • Take charge and make things happen • Keep commitments and build high expectations in self and others • Motivate and help others understand the importance of their jobs • Embody and teach the Benefit lifestyle and spirit • Value people, build strong positive relationships, and treat others with respect • Always be approachable and an effective two way communicator • Express ideas and information clearly and effectively • Contribute to the growth, learning and success of others • Effectively lead the organization through change and growth • Ensure self and boutique team is compliant with all Company and Boutique policies and procedures • Communicate all policy/ procedure updates and important issues in a timely, clear and concise manner to boutique team

-Management- • Achieve boutique’s monthly sales plans and operating profits while maintaining expenses and adhering to monthly budgeted guidelines (i.e. manage payroll, petty cash and supplies for counter, office and salon) • Develop and communicate a clear course of action • Persuade others through influence and collaboration as opposed to command and control • Hire, orient, develop and retain people • Appropriately staff and manage for product sales and services • Recruit, interview and hire employees • Train, delegate to, and supervise Assistant Boutique Proprietor to develop their management and business skills Conduct and ensure fair and timely performance reviews of all boutique employees • Promote cross selling between services and products • Maintain excellent cash management. Management of the safe and applicable security codes. • Ensure that boutique funds (including petty cash) and deposits are maintained in accordance with Benefit’s policies. Required to go to the bank and make deposits • Safeguard customers personal information • In partnership with Aesthetician, maintain compliance with state board regulations • Strong time management • Monitor stock levels on all inventory items. Communicate inventory issues/ concerns to RBP. • Ensure procedures for receiving, transferring and returning merchandise are adhered to • Maintain the safety and security of all employees • Maintain the accuracy and timelines of timekeeping/ payroll • Maintain the appearance and cleanliness of the boutique • Protect the assets of the Boutique against theft, damage and cash loss (i.e. cash control, inventory management)

-Requirements- Able to perform the following physical duties including, but not limited to: • Continuous standing/ walking for 8 hours • Unpacking and lifting boxes up to 30 lbs • Stocking and filling shelves, drawers, and show cases • Work in a fragrance filled environment • Consistent and reliable attendance • Count cash and balance registers and cash deposits • Operate POS, personal computer and calculator • Verbally communicate with clients and boutique employees in a clear manner • Cleaning displays and boutique • Employees have physical contact with clients/ customers

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• 10 hour shift
• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Supervising Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

License/Certification:

• Esthetician License (Required)

Work Location: In person