Assistant Wine Concierge, Customer Experience

Bright Cellars is now a Work from Anywhere company. This means work outside of an office will be the primary experience for all employees. Candidates must be located in the United States to be considered.

Bright Cellars (www.brightcellars.com) is the monthly wine subscription startup designed to help new wine drinkers discover and define their taste in wine! We curate wines from around the world with the goal of making wine fun, accessible and educational.

How Bright Cellars Works: Our members join Bright Cellars by taking a 7-question quiz to share their taste preferences. The Bright Points learning algorithm evaluates these preferences to determine the best wine matches for each member’s taste. Each month, members receive four or six unique bottles in the mail, which they are then able to rate and provide personalized feedback on their profile. Similar to Netflix’s collaborative filtering algorithm, Bright Cellars’s algorithm uses this feedback to improve members’ monthly matches going forward.

If you are an experienced customer service or sales professional, we want to talk with you! Ideally, we are looking for someone with 2-4 years of experience, who has a flexible schedule, and is excited to dedicate at least 40 hours a week to interacting with our wonderful members. The ability to work Evening and Weekends is a must.

What You'll Be Doing:

• Provide Bright Cellars members with top tier customer service via email, phone, and SMS
• Handle phone calls and emails at high volume.
• Support membership experiences and sales initiatives.
• Learn about wine, while refining your customer service and professional skills.

What We Expect You'll Bring to the Table:

• 1-2 years experience in a contact center or call center environment
• Goal driven attitude with a drive to meet performance metrics.
• A passion for customer service and an eagerness to make each member’s experience with Bright Cellars personalized and memorable.
• Ability to juggle multiple priorities and tasks in a fast-paced setting while maintaining attention to detail.
• Reliable, accountable, and self-motivated attitude, even when things get tough.
• Previous experience working at a startup a plus, but not required.
• Zendesk experience a plus but not required.
• Evening and Weekend availability a must

Perks of Working at Bright Cellars:

• Competitive total compensation offerings
• Paid time off
• Medical, dental and vision insurance  
• Heavily discounted monthly wine memberships 
• Opportunity to attend wine tastings led by our resident sommelier
• Opportunity to build something incredible while being surrounded by intelligent, hardworking and motivated coworkers 
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Please include a short description of why you are interested in this position, your availability during the week and why you think you'd be a great fit!