Associate Account Manager

Travelport is a place of opportunity. It’s our incredible team that makes our company great – our people drive our winning culture.

What’s Travelport?

Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.

We are on a mission to power the future of travel.

Come and be part of an organization that is committed to building a culture of inclusivity built upon a diverse workforce that is reflective of the communities in which we operate.

What does a great Associate Account Manager do?

The Associate Account Manager reactively manages a portfolio of our smallest customers, providing support and account management services, and helping them to achieve and improve their business.

Responsibilities include:

• The role holder will reactively manage 500 small sized accounts to provide them with support in the form of knowledge transfer, training and market support.
• They will manage customer expectations and provide exceptional customer service ensuring queries are handled in a timely manner.
• They will complete administration tasks required in the re-contracting process for this segment of the SMB portfolio.
• This person will also undertake the qualification of all in-coming sales leads and ensure the sales lead is passed either to the appropriate account manager or business development manager for follow up.
  
  

Who we are looking for in this role:

• Someone who is starting out on their account management journey and wants a really good career.
• Demonstrable administration experience in a fast-paced environment.
• Personable, with a professional and flexible approach to helping others and a willingness to perform routines tasks and learn the business.
• The ability to influence others within the company and build effective working relationships with internal colleagues and customers.
• To possess the flexibility to take on special tasks as needed, and to provide management with advice based on your experience.
• Excellent office administration skills, including knowledge of all Microsoft Office products.
• Be able to work under pressure and handle multiple assignments concurrently.
• Excellent attention to detail.

Our ambition is to hire for potential not just experience, and you’re likely to succeed if you:

• Are always ready to give it your all and deliver high quality work
• Are excited to use your creativity and innovative thinking to try new things
• Take responsibility and own your work
• Are courageous and ambitious to challenge what’s been done before

Benefits of working at Travelport

We believe all employees contribute to the success of the company and should be able to share in that success, which is why all jobs are eligible to participate in our bonus program with any payouts being subject to individual and company performance. We offer a comprehensive benefit program that includes medical, dental, vision, disability, life, a competitive 401(k) match. We make health and wellness a priority and offer a generous paid time off policy as well as contributing to our communities with an annual volunteer day off.

Salary Target: $60,000 - $75,000

Interested? We’d love for you to get in touch!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.