Associate Collector

MetroNet has an immediate opening for an energetic; customer focused Associate Collector in Paducah, KY!

At Metronet, our culture is at the heart of everything we do. This is seen in the way we serve our customers, interact with each other, and take care of our company. As one of the fastest growing 100% Fiber-Optic technology companies, we pride ourselves on having an outstanding company culture and work environment. We value work-life harmony and your ability to manage your workload!

We’re looking for motivated, self-starters to join our team and help us build upon our culture!

Why Metronet?

We believe that work/life harmony should be easy to achieve. We offer a variety of resources and support needed to bring your full self to work and stay present and committed to the people who matter most - your family.

Total Rewards:

• 80% of Medical premiums paid for by the company
• Company-paid Disability and Life insurance
• EAP (Employee Assistance Program)
• 401(k) company match dollar for dollar up to 6%
• Equipment and resources provided on day one
• Opportunities for advancement
• Professional development programs
• Associate perks and discounts
• And more!

Job Summary:

The Associate Collector provides Collection Call Center support, recording of payments by phone, determination and working of suspension and restore issues, order activation, auto Q monitoring and customer care functions for residential and small business customers of all Q Services companies.

What you will be doing:

• Provide customer service regarding collection issues
• Process customer payments and/or refunds
• Process account credits and/or adjustments
• Resolve customer short payments
• Complete suspension and/or restoral of a customer’s services
• Activation and/or cancellation of billing
• Responsible for monitoring and maintaining assigned accounts
• Work with past due customers to coordinate payment that is beneficial for them while keeping the company’s bad debt risk top priority
• Contact customers regarding overdue accounts and determine reason for non-pay
• Establish and maintain effective and cooperative working relationship with customers
• Accountable for reducing assigned accounts delinquency
• Enlist the efforts of sales and/or customer service when necessary to accelerate the collection process
• Must communicate and follow up effectively and timely with assigned accounts
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

What You Need For This Position:

• 2+ years’ experience in a Call Center/Collections/Banking environment
• Demonstrated experience working with difficult customer collections situations/issues
• Excellent communication, both written and oral
• Proficient in MS Word, Excel, Outlook
• Desire to learn, grow and improve skill set
• Demonstrated Competencies: Customer Service, Interpersonal Understanding, Teamwork & Cooperation, Achievement Orientation, Technology Savvy

Find out what it means to love your career and apply now!

MetroNet is an EQUAL OPPORTUNITY EMPLOYER

#LI-CL1