Job details

Associate Director Application Support Engineering

Are you ready to explore a world of possibilities?

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other experts as you learn new skills, advance your career, and see the impact of your efforts every day.

Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Retirement benefits
Paid Time Off and other leave of absence
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

Why you'll love this job:

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients defining requirements and implementing solutions.

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.

Your Primary Responsibilities:

Manage and direct deep analysis to identify potential failure points and implement controls to mitigate future failures
Manage and direct analysis of multiple application alert trends, providing business impact and analysis to teams while recommending solutions to mininize future occurrences
Ensure reviews of runbooks with collaborators are driven according to stated policy requirements
Collaborate with Client Facing teams to provide answers to application issues
Validate accuracy and timeliness of responses to requests for information
Coordinate the execution of Disaster Recovery scripts being implemented in response to planned and unplanned outages, ensuring approporate steps are documented
Assign team members to participate in internal reviews and validations of support and Non-Functional Requirements during the development phase of an application
Schedule and track all cert renewals/service account password changes
Participate and approve "Permit to Operate" of new products/applications
Serve as point of contact for critical issues and advance to appropriate teams as necessary while providing updates to management
Support an environment to ensure employees understand how their efforts contribute to overall business strategy
Manage the day-to-day activities of the team and specific work, across multiple locations
Support the coaching, mentoring and development of team members
Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Talents Needed For Success:

Minimum of 8 years of related experience
Bachelor's degree preferred or equivalent experience

Additional Qualifications:

Highlights the expected benefits of new actions and strategies to help others overcome fears of change.
Fosters a culture where honesty and transparency are expected.
Proactively seeks feedback from others on their own performance.
Ensures that regular feedback is given in a constructive and behaviorally oriented manner.
Supports an environment where individuals are respected for their contributions.

Who We Are:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here .

Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.