Job details

Associate Document Integration Specialist #1457 - job 2 of 2

POSITION SUMMARY

The Document Integration Specialist resolves client support tickets under the guidance of senior staff members. Resolving support tickets efficiently will involve programming documents using a proprietary scripting language. You will employ strong analytical skills and demonstrate a personable demeanor when working with clients to evaluate the requirements and scope of their requests.

RESPONSIBILITIES

Program system data to client documents using proprietary scripting language.
Troubleshoot client document-related issues.
Assist with the monitoring and management of the support ticket queue.
Project manage multiple clients simultaneously as it relates to their document related support issues.
Migrate client requested changes from their test environment to their production environment.
Record task details consistently and accurately to internal case tracking systems.
Update clients on the status of their support tickets until they are resolved.
Consult with senior staff on client requests that contradict standard workflow or best practices.
Meet performance metrics of the role.
Assist with additional projects, as assigned.

QUALIFICATIONS

Strong communication and interpersonal skills
Ability to juggle multiple assignments with shifting priorities
Ability to complete assignments with attention to detail and a high degree of accuracy
Ability to exercise sound judgment and make good decisions

PREFERRED

BA/BS at a 4-year college required or 3 year relevant experience
Prior customer service

MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.

MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.

MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.

Salary range of $40,000 - $56,500. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law.

Meridianlink offers:

Insurance coverage (medical, dental, vision, life, and disability)

Flexible paid time off

Paid holidays

401(k) plan with company match

Remote work

All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.

#LI-REMOTE

MeridianLink Glassdoor Company Review

3.8