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Associate Engineer, IT Support

Vimeo's IT Team is searching for an energetic and passionate Associate IT Support Engineer to help support our fast growing global workforce. The ideal candidate can thrive in a fast-paced, constantly changing environment and bring a fresh perspective to new and existing challenges.

This role will report to the IT Manager and work with stakeholders across the entire company on ensuring our fellow Vimeo employees are enabled to do their work. This includes educating new employees, granting access to systems and resolving user issues.

What you'll do:

  • Respond to trouble tickets from end users ranging from requests for access to hardware issues in a timely manner.
  • Triage and escalate issues to appropriate team members and other teams when appropriate.
  • Assist with preparation and shipment of employee equipment.
  • Office Conference room maintenance.
  • With the help of your manager, other duties as assigned.

Skills and knowledge you should possess:

  • Clear and concise communication skills.
  • 0-2 years of experience supporting employees in a fast-paced environment.
  • Knowledge of Google Workspace administration.
  • Basic knowledge of computer networking/VPN.
  • Experience troubleshooting Windows and Mac OS issues.

Bonus points (nice skills to have, but not needed):

  • Basic experience using MDM solutions, such as JAMF and Windows Intune.
  • Some A/V capability or experience.
  • Experience using Okta.

Targeted Base Salary Range: $47,000 to $66,500

The base salary range listed above is for candidates located in the U.S., including the New York City metro area.

At Vimeo, we strive to hire and nurture amazing talent across the globe. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment and a candidate's home base.

Base salary is just one component of Vimeo's total rewards philosophy. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! Other rewards may include bonus or commission, Restricted Stock Units (RSUs), paid time off, generous 401k match, wellbeing resources, and more.

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About Us:

Vimeo (NASDAQ:VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world's largest companies. Learn more at www.vimeo.com.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

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CULTURE VALUES
Inclusive & Diverse
Customer-Centric
Collaboration over Competition
Growth & Learning
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Mental Health Resources
401K Matching
Paid Time-Off
Employee Resource Groups
Performance Bonus
FUNDING
Public
SECTOR
Enterprise Software & Network Solutions
TEAM SIZE
1001-5000
LOCATION
Remote
DATE POSTED
August 3, 2023

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