Associate Engineer, IT Support

Vimeo's IT Team is searching for an energetic and passionate Associate IT Support Engineer to help support our fast growing global workforce. The ideal candidate can thrive in a fast-paced, constantly changing environment and bring a fresh perspective to new and existing challenges.

This role will report to the IT Manager and work with stakeholders across the entire company on ensuring our fellow Vimeo employees are enabled to do their work. This includes educating new employees, granting access to systems and resolving user issues.

What you'll do:

• Respond to trouble tickets from end users ranging from requests for access to hardware issues in a timely manner.
• Triage and escalate issues to appropriate team members and other teams when appropriate.
• Assist with preparation and shipment of employee equipment.
• Office Conference room maintenance.
• With the help of your manager, other duties as assigned.

Skills and knowledge you should possess:

• Clear and concise communication skills.
• 0-2 years of experience supporting employees in a fast-paced environment.
• Knowledge of Google Workspace administration.
• Basic knowledge of computer networking/VPN.
• Experience troubleshooting Windows and Mac OS issues.

Bonus points (nice skills to have, but not needed):

• Basic experience using MDM solutions, such as JAMF and Windows Intune.
• Some A/V capability or experience.
• Experience using Okta.