Associate, Guest Services

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: 'Life's a Party, We're Makin' It Fun!' and 'So Much Fun It's Scary!'

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

Responsibilities

• Answer customer calls and resolving issues or concerns within predefined parameters.
• Respond to customer complaints by the timely coordination of field input where required.
• Respond to internet inquires or concerns and resolve as needed.
• Maintain files and report the monthly activity of calls.

Qualifications

• High school diploma or general education degree (GED); or six to 12 months related experience and/or training; or equivalent combination of education and experience.
• Spreadsheet software and Word Processing software. This includes Microsoft Office programs.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Strong positive attitude toward customers and business.