Associate Host Onboarding Specialist

As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down to earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About the team

Our Host Onboarding team is expanding to keep up with the demand for cars in the Turo marketplace. We're looking for a Host Onboarding Specialist to further accelerate our growth by growing our vehicle supply and fulfilling our mission to put the world's billion+ cars to better use.

You'll build our host community to broaden our selection of listings across the country. As a Host Onboarding Specialist, you'll help us develop and test different channels and types of messaging to drive more vehicle supply.

Got it? Perfect, we like you already. Let's talk about specifics.

What you will do

• Orchestrate phone calls with hosts to accelerate their profitability and growth on the Turo platform
• Conduct webinar presentations to prospective hosts to educate on hosting best practices and onboard them
• Learn and execute upon the multiple strategies used to help hosts build their knowledge on hosting and be willing to try new strategies
• Educate new hosts about our platform and policies to build high-quality supply
• Use discretion to guide conversations successfully by innovating and iterating on existing operating practices and playbooks
• Gather product/experience feedback and communicate findings to the relevant teams at Turo
• Execute on assigned projects and summarize findings with recommendations to management team
• Demonstrate sound judgment in complex situations to achieve goals
• We're a small team in a dynamic startup environment; you may be called upon to support the Host Onboarding team in other capacities, such as supporting live events or partner meetings

Your profile

• Flexibility with time, you will start by working a Tuesday-Saturday schedule, with the ability to eventually transition into a Monday-Friday schedule
• 1-2 years of experience with educating customers, managing a pipeline, and/or experience with prospecting
• 1-2 years of quota carrying inside sales experience and/or customer service in a high volume organization
• Familiarity with CRM systems such as Salesforce
• Excellent follow-through, attention to detail, and minimal need for supervision
• Hyper organized: your Salesforce records will set the bar for everyone at the company
• Ability to multi-task and thrive in a dynamic startup environment; you'll have guidance when you need it, but you're also goal-oriented and can execute without close supervision
• Strong desire to expand and acquire new skills
• Positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to our mission
• BA/BS degree or relevant equivalent qualification

The Phoenix base salary target range for this full-time position is $45,000-$55,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process. Please note that the salary range listed in this posting reflects the base salary only, and does not include bonus (if applicable), equity, or benefits.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• $2,000 Learning & Development stipend to invest in your professional development
• $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
• $100 USD Monthly Turo travel credit
• Cell phone, internet and Fringe benefit stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
• Bi-annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world's largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

About Turo

Turo is the world's largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.