Associate Implementation Manager

As an Associate Implementation Manager based in Plano, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution and global payments solution. You need to be well-organized, have technical understanding of SaaS systems and payment systems, open and willing to communicate with customers. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation phases of complex SaaS systems.

Core Responsibilities:

• Responsible for leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution.
• Offer world-class service to our customers.
• Be committed to customer success and serve as the customer’s advocate within Tipalti.
• Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues.
• Use your technical skills in web applications (e.g. HTML/CSS, iframe, etc) and web services API’s (e.g. SOAP, REST, etc.) to integrate our products and help in resolution of customer issues.
• Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
• Help improve internal processes and systems for more efficient customer interactions.
• Develop repeatable and scalable processes to improve project quality and deliveryShare product feedback with Product and Engineering teams to help improve the product.
• Contribute to the internal knowledge base so you can share lessons learned with other resources.

Requirements:

• B.S. in Computer Science, Information Systems or related field.
• 2+ years of hands-on implementation experience with SaaS applications.
• Hands-on experience with implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc. with focus on Accounts Payable functionality (procure to pay).
• Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.).
• Relevant account and customer management experience.
• Strong analytical, creative thinking and problem solving skills.
• Excellent communication, project management and multi-tasking skills.
• Detail-oriented and well organized.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and helping others.
• Occasional telecommuting permitted.