Associate Manager, Customer Service

In the role of Customer Service Associate Manager, you will be a key part of the Kellogg Company’s success! As a part of the great Kellogg community at our Global Business Services (GBS) location, you will lead the cross functional collaboration between the Customer Service, Sales teams, Distribution and Customer Supply Chain working to solve issues impacting Kellogg’s Customers.

Lead a team that monitors overall service indicators, identifying opportunities for improvement, and collaborating with the needed cross-functional partners to improve customer service levels. We play to win!

This role is Hybrid and located in Grand Rapids, MI.

Kellogg is progressing toward unleashing our full potential by the end of 2023. After this portfolio transformation journey is complete, this role will support Kellanova, a leading company in global snacking, international cereal and noodles, plant-based foods, and North America frozen breakfast. Learn more about our bold next steps at UnleashingOurPotential.com.

HERE’S A TASTE OF WHAT YOU’LL BE DOING

• Leadership – Develops a strong team of leaders that delivers a strong customer experience even in the face of adversity by using each opportunity to deliver solutions.
• Creating connections– You will work on developing strong working relationships with key internal and external stakeholders at all levels to identify trends, propose strategies, and resolve customer service issues. This includes Sales/Supply Chain VP’s, Directors, and other Senior Managers.
• Customer Service – Promote a customer-centered culture serving as a consultant to internal/external customers, striving to exceed customer needs, requirements, and expectations.

YOUR RECIPE FOR SUCCESS

• 
  High School Diploma or GED and seven (7) years of experience in a related field. Bachelor’s Degree is strongly preferred.
• Supervisory experience
• Customer relationship management experience
• Strong written, verbal, and interpersonal communication skills
• Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments
• Strong collaboration skills and ability to partner with key internal/external customer to drive change & continuous improvement
• SAP Order Management and issue resolution experience is desired.

WHAT’S NEXT

After you apply, your application will be reviewed by a real recruiter – not a bot. This means it could take us a little while to get back with you so watch your inbox for updates. In the meantime, visit our How We Hire page to get insights into our hiring process and how to best prepare for a Kellogg interview.

If we can help you with a reasonable accommodation throughout the application or hiring process, please USA.Recruitment@kellogg.com.

This role takes part in Locate for Your Day, Kellogg’s hybrid way of working that empowers office-based employees to, in partnership with their managers, find a balance between working from home and the office.

ABOUT KELLOGG COMPANY

Kellogg Company is a multibillion-dollar company with over 30 thousand employees all over the globe. We are proud to make delicious foods that people love – foods that you grew up with like Frosted Flakes, Cheez It, Eggo, Pop-Tarts, Crunchy Nut, Pringles, as well as innovative foods such as MorningStar Farms, RX bar, and Noodles. Our KValues and BetterDays commitments are at the core of who we are, what we believe and what brings us together. We’re proud to say we’ve been awarded with Fortune’s “World’s Most Admired Companies”, DiversityInc’s “Top 50 Companies for Diversity”, Newsweek’s “Most Loved Workplaces”, and many more awards that you can check out here.

Equity, Diversity, and Inclusion has been part of our DNA since the beginning. Clearly stated in our Code of Ethics “we have respect for individuals of all backgrounds, capability and opinions.” We believe that equity is more than leveling the playing field. It is making sure barriers, both tangible and intangible, are removed. Interested in the numbers? We hold ourselves accountable with our yearly Features report.

Kellogg is proud to offer industry competitive Total Health benefits (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information!

THE FINER PRINT

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

Kellogg Company is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.

Let’s create the future of food,

Kellogg Recruitment