Associate Manager Customer Support

The Customer Support Associate Manager will oversee a team of support engineers who provide technical support to customers who use OSI software. Associate Managers are responsible for ensuring the support team resolves customer issues with a high satisfaction level, ensuring any customer experience is delivered to high quality standards and executing other department projects as required.

• Supervise a team of support engineers providing customer issue resolution.

• Ensure the team of technical consultants provides timely and expert customer

• Ensure technical support team follows department processes and guidelines.
• Make quick and sound decisions about how to handle and escalate critical

• Supervise day-to-day operations, including interfacing directly with customers

• Work as a member of the CS&T management team to ensure departmental

• Function as an expert on OSI product line of software to mentor and train new

• The minimum requirement is a bachelor’s degree in engineering or related

• Familiarity with public utilities is a plus.
• Knowledge of computer programming preferred.
• Previous direct supervisory experience is highly desirable
• Excellent communication skills, both verbal and written.
• Occasional domestic and international travel is required (10%).
• Strong analytic and problem-solving skills.
• Highly energetic with strong initiative. Works with a sense of urgency and