Associate Peer Review Specialist - job 2 of 2

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  Attend ScholarOne meetings as required.
• Work with publishing editors to launch journals in Sage Track as needed.
• Advise publishing editors on ScholarOne configuration and cost considerations.
• Work with journal editorial offices to configure sites as required, advising editors on best practices and ethical considerations.
• Oversee training of journal editorial offices, advising on best practice and ethical guidelines
• Monitor and respond to technical support e-mail and phone calls from editors, authors, reviewers, and Journals Editorial staff.
• Build and run Sage Track reports as required.
• Maintain knowledge of ScholarOne’s system development
• Support Sage's peer review initiatives
• Monitor performance of ScholarOne staff on a regular basis
• Work with Sage’s production staff on issues related to both peer review and production.
• Implement site-wide updates and changes as needed.
• Support the maintenance of documentation on Sage’s peer review policies and procedures.
• Manage projects or activities related to peer review as required, with minimal supervision.
• Provide peer review support on journals, as required.

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  Prior experience working with peer review systems, preferably ScholarOne Manuscripts, and/or journals publishing, Sage Track experience a plus.
• Experience working in a customer/client support capacity. Experience working within Freshworks Freshdesk or customer support ticketing systems a plus.
• Detail-oriented, analytical, and adaptable approach to problem-solving and troubleshooting for one-off questions and larger project/process needs alike.
• Bachelor’s degree or equivalent experience.
• Must be proficient with software, including Microsoft Word, Excel, and PowerPoint.
• Ability to work independently within a team-oriented environment.
• Ability to learn new skills, technologies, methods, and procedures quickly and effectively.
• Demonstrated ability to creatively solve problems.
• Excellent professional written and oral communication skills.
• Ability to plan, coordinate, analyze and establish priorities to achieve results.
  Must work well under pressure: highly motivated and energetic multi-tasker.

SAGE Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect. SAGE is proud to be an equal opportunity workplace and is an affirmative action employer.

Compensation at SAGE is influenced by several factors, including but not limited to skill set, nature and level of experience, qualifications, and other relevant considerations. We anticipate the minimum full-time salary range for this position to be between $41,000 - $45,000. Please note that the compensation details listed in U.S. role postings reflect the base salary only and do not include bonuses or benefits. Your recruiter can share more about the specific salary range and additional aspects of the compensation/benefits package for this position during the hiring process. If your desired salary falls outside of this range, we hope you'll still apply as there may be other positions that better align.

In addition to compensation, SAGE offers a highly competitive and comprehensive PPO medical, dental, and vision care benefits package with SAGE covering most of the premium costs. Unique program benefits that support a healthy life, a company-sponsored anniversary trip every 5 years, a 401(k)-matching program of 100% up to 5% of pay, and other significant meaningful benefits. In alignment with our value for education, SAGE offers financial support for bachelors and graduate-level degree programs as well as learning for personal interest.

SAGE offers freedom and autonomy in your day-to-day with hybrid or remote work, depending on the role. Join the nearly 2,000 SAGE employees worldwide who deliver products and services that serve to fulfill our noble goal of education and dissemination of knowledge globally. We’d love to meet you!

SAGE Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.

We believe that diversity is a cornerstone of a vibrant culture. We want SAGE to be an organization where the most talented staff and high-potential staff are recruited, have the opportunity to grow, and want to work. We strive to achieve a better representation of diverse talent at all levels, including leadership, across our workforce.