Associate Service Engineer, Entry-Level IT (MD)

SCOPE OF WORK

Once fully trained, the engineer will be providing maintenance and hardware support of multiple data storage platforms (i.e. NetApp, Pure Storage, Rubrik, etc). This is a home-based field role and will be driving own vehicle to various business sites for service delivery on a regular basis (business mileage reimbursed).

The ideal location of the candidate should be Dallas, TX to be close to the main customer-base in the area, but will consider other locations in very close proximity (within 15 mile radius preferably). We will also consider an entry-level tech savvy candidate with no IT work experience if they meet all other requirements – paid training is provided.

AS AN ASSOCIATE SERVICE ENGINEER, YOU CAN EXPECT TO HAVE THESE RESPONSIBILITIES:

• Provide hardware support services of data storage equipment
• Maintain equipment, including troubleshooting and following product repair action plans (disk/controller swaps, etc.)
• Act as smart hands with direction from a support center
• Assist with installations (unboxing, lifting, racking/stacking, installing, etc.)
• Schedule service calls and coordinate the delivery of parts
• Interact with IT customers and TSP technical team members and external support organizations. Impact extends to customer technical representatives including systems administrators and technical managers
• Travel for formal and informal training and getting certified to deliver installations and higher-end activities
• Maintain flexibility to travel outside of the coverage area when required. TSP is a third-party service provider, meaning we handle multiple partners
• 24/7 on-call rotation availability — weekend and evening work required, as are occasional holidays. TSP covers our customers on a 24/7/365 basis.

TO BE SUCCESSFUL, YOU’LL NEED EXPERIENCE SUCH AS:

• Must be tech-savvy and exposed to hardware troubleshooting or installation experience (in work experience, military experience, gamer that has built computers, or just the “go-to” person that all your friends/family go to for technical help!)
• Education: degree in computer science, information technology, or any technical field preferred. Minimum of high school diploma or GED
• Must understand Microsoft Outlook and demonstrate professional communication skills (phone/email/in-person)
• Exposure to datacenter environments preferred, but not required
• Positive attitude, professional, self-motivated, and fast learner
• A strong sense of urgency, time management and customer facing skills are required
• Must have a general understanding of Microsoft Outlook and demonstrate superb communication skills (phone/email/in-person)
• Must be reliable, proactive and possess the ability to take ownership of multiple engagements
• Good job stability must be reflected on resume

ADDITIONAL INFORMATION ABOUT THIS ASSOCIATE SERVICE ENGINEER ROLE:

• Must be fluent in English with great communication skills (phone, email, messaging, etc.)
• Must have reliable transportation and a valid driver’s license (business mileage reimbursed)
• Must be able to lift and install equipment (up to 75 pounds) into customer racks
• Candidates must be authorized to work in the United States (no sponsorship available at this time)
• Selected candidate must be fully vaccinated against COVID-19 prior to start
• View our benefits information: https://marketing.mytsp.net/tsp-benefit
• Starting compensation: $18-19/hr depending on relevant experience

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• If no IT experience on resume, please list your relevant skills/experience.
• Are you fully vaccinated against COVID-19? (this is a requirement for all engineering staff as we have to comply with our customers)
• What pay are you targeting?

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road