Associate System Administrator

Associate System Administrator

Sprout Social is looking to hire an Associate System Administrator to the IT team.

Why join Sprout’s IT team?

Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure is an exciting opportunity to grow your career in technology with exposure to projects all across our discipline—something you don’t see often in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and encouraged to stretch beyond your core function, and make a deeper impact on the broader organization. In short, the work you do here matters, and you feel that day in and day out. 

What you’ll do

As an Associate Systems Administrator, you’ll provide technical assistance to our end-users while looking for new ways to improve their overall experience. You'll learn our tooling/systems and be encouraged to provide feedback and improve our processes. We’ll be looking for you to give feedback on our processes from a new perspective.

What you’ll bring

We’re looking for a quick learner and collaborative team player who understands the importance of support and wants to contribute towards improving and enhancing our tools and services. If you thrive in a dynamic and fast-paced environment and love solving hard problems through technology, we’d love to talk with you! 

The minimum qualifications for this role include:

• Ability to lift 30+ pounds and provide in-office support
• 1+ years of experience in conference room technology
• Technical support experience in a Mac environment 

Preferred qualifications for this role include:

• Experience troubleshooting Apple and/or Windows computers.
• Familiarity with Ticketing Systems such as Jira Service Desk.
• Experience troubleshooting Conference Room Technology, preferably Zoom Rooms.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to supporting our users
• Learn our existing tooling and technologies and begin taking on a variety of support tickets
• Work with the internal IT team to identify some of the potential areas of improvement
• Become knowledgeable on various technical procedures including: onboarding/offboarding, event hosting, inventory management, and customer service
• Understand our conference room technologies and provide support surrounding these physical locations
• Participate in team meetings and bring your ideas to the table
• Begin participating in build-outs and meetings to welcome new employees

Within 3 months, you’ll start hitting your stride by:

• Work with your manager and teammates to create and prioritize quarterly team goals
• Begin making recommendations for improving our processes and internal documentation
• Become an expert on answering, prioritizing, and escalating support tickets for the organization and serve as a resource for escalation to the other members of the team
• Participate in our desk build-outs and breakdowns as it pertains to our onboarding/offboarding initiatives
• Build connections with members from other teams through active networking and community building

Within 6 months, you’ll be making a clear impact through:

• Participate in the maintenance and upkeep of our IT and AV inventory
• Assess and upgrade users’ equipment as it pertains to our policies and goals
• Assist with upgrading users’ equipment as it pertains to our policy
• Become an escalation point for all complex IT issues that may arise amongst the team
• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Contribute towards documenting our processes within the knowledge base for all internal and end-user processes

Within 12 months, you’ll make this role your own by:

• Be a go-to expert on all IT support tickets across the organization 
• Continuously improve and maintain the various conference rooms and AV systems, adapting to changing requirements and needs throughout our offices.
• Surprise us! Use your unique ideas and abilities to contribute to Sprout IT and our user experience in beneficial ways that we haven’t even considered yet

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle

The base pay range for this role is $57,600 - $86,400 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives. 

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity— race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California

Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.