Asst Paid Family Medical Leave Claim Analyst

What You'll Do:

• Obtain, analyze, and investigate medical, financial and contractual information to make effective and timely claim decisions.
• Communicate with employers, employees and medical providers via phone, email, text, and letters.
• Provide customers with updates regarding medical conditions, restrictions & limitations, job duties, policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position.
• Monitor and follow up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines.

Who You Are:

• High school diploma or equivalent with 3+ years of customer facing work experience.
• Bachelor's/Associate's degree, with 1+ years of customer facing work experience preferred.
• Ability to actively listen while you collect information on the telephone and provide strong customer service skills.
• Ability to maintain a high degree of accuracy, pay strict attention to detail, maintain confidentiality, and work within the grey.
• Excellent analytical, organizational, problem solving, decision-making, and multi-tasking skills.
• Computer skills and typing proficiency.
• Work independently as well as in a team environment.
• Paid Family Medical Leave experience preferred.
• Fineos Cloud experience is a plus!

Salary Range Information: Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range: $18.41 - $39.81 / hour Additional Information:

Job level

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) For additional information around work authorization needs please use the following links: Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

LinkedIn Remote Hashtag

: #LI-Remote