Product Solutions Engineer

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct—costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse—from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

We are looking for a skilled Product Solutions Engineer to bridge the gap between our product engineering team, client engagement team and clients. This role is integral to delivering a seamless customer experience by providing technical expertise, supporting product customization, and ensuring successful implementation of our solutions. As a Product Solutions Engineer, you’ll collaborate closely with clients to understand their technical requirements, configure solutions to meet their needs, and work alongside internal teams to improve the overall product offering based on customer input.

You will….

🛠️ Work directly with clients to design, configure, and implement product solutions tailored to their business requirements.

🧰 Provide in-depth technical support to clients during and after implementation, troubleshooting issues, and guiding them through complex configurations.

🤝 Act as a liaison between clients and internal product/engineering teams, sharing customer feedback and suggesting improvements to the product.

🔍 Conduct technical discovery sessions to understand client needs, providing recommendations on the best solutions.

📚 Develop a deep understanding of our product’s features, configurations, and customizations to effectively advise clients and assist with integration.

You have….

👩‍💻Experience as a software engineer in a fast growing, start-up environment, preferably in a SaaS or B2B software environment.

💻 Technical Skills: Proficiency in Typescript, React and Node and familiarity with APIs.

🧠  Strong analytical skills to diagnose issues, identify root causes, and provide effective solutions.

🗣️Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical clients.

👥 Demonstrated commitment to delivering a positive customer experience and building productive client relationships.

📅 Ability to manage multiple client projects simultaneously, ensuring timelines and quality standards are met.

Benefits:

🤑 Competitive Compensation: Enjoy a competitive salary and equity package!

🏥 Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.

🦷 Dental Insurance: We protect those pearly whites

👀 Vision Insurance: Everyone can see clearly now at Assured

🌧 Life Insurance: It's on the house! Provided at no cost to you

🏄 Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation!

👶 Family Leave: Maternity and paternity leave options

📈 Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute

👪 Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending

Our Commitment:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.