CSR

Globally recognized Fortune 5 eCommerce company is currently hiring for a Outbound Dispatch Call Center Specialist. On a day-to-day basis, this role will be handling around 60 to 80 outbound calls a day. The main focus of this role is to ensure there are no disruptions when a driver picks up a load until the point of final delivery. Common issues can be: 1) driver is ready to pick up a load but the load is not there, 2) there will be an expected delay with the delivery arrival, 3) navigating the drivers with the best route for delivery...etc. This role will be responsible for handling various cases to figure out a creative resolution for each cases. There will be a lot of problem solving and investigating in this role.[Position Details]Title – Outbound Dispatch Call Center SpecialistPay – $21/hr. (Final Pay Rate)Schedule – 9:30 AM - 6 PM MST (Saturday through Wednesday or Friday through Tuesday; 1 Weekend Mandatory)Location – Tempe, AZ (100% Onsite)Contract Duration - 4 Month Contract To Start with HIGH Potential for Conversion to FTE[Must Have Qualifications]• 1-2+ years of high volume call center customer support experience.• Must have problem solving and critical thinking work experience (not reading off script, but providing solutions).• Tier 2 or Tier 3 Help Desk experience is highly preferred.• Must be very comfortable working in a fast-paced, high metric-based environment• High detail-orientation with a high sense of urgency• Comfortable speaking with high volume of delivery drivers with different personalities.• Must be able to working on Holidays.[Disqualifications]• Job hoppy• Not comfortable working in a fast-paced high metric environment• Not comfortable with high-volume call center environment• Not comfortable working 100% onsite in Tempe, AZ corporate office[Employee Value Proposition]• Exceptional opportunity to join one of the most globally recognized company• Opportunity to convert to permanent employee based on performance and attendanceFor consideration, please apply directly with recently updated resume highlighting the qualifications above.About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & InclusionAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:• Hiring diverse talent• Maintaining an inclusive environment through persistent self-reflection• Building a culture of care, engagement, and recognition with clear outcomes• Ensuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.