Director, Client Program Management

Title: Director, CPM – AT&T
Location: Remote (30%+ travel to Nashville, Dallas, and Atlanta if not local)

The Director, CPM – AT&T will develop and lead our product and contact rate strategy while building on our strategic partnerships.

The candidate should possess the ability to develop partner relationships at all levels of the organization, identify and understand partner needs, develop and execute strategy, including sell-in of Asurion and AT&T products and capabilities.  

Key Responsibilities

• Partner Management – own relationship with partner stakeholders including the oversight of commercial discussions, escalations, and strategic decisioning. Build rapport and establish collaborative relationships; develop network of business and professional contacts; leverage business relationships to support shared goals
• Strategy and Vision – lead the joint identification, development and execution of a long-term growth roadmap  
• Channel enablement – build a path to new channels, including tools, training and support to effectively sell Asurion and partner products
• Performance Management – drive and measure performance metrics of the account to ensure mutual growth, customer experience, contract compliance, and profitability. Leads monthly/quarterly business reviews with various levels of partner leadership. 
• Cross-Functional Leadership – Partner effectively with Asurion Product, Operations, Strategy, Legal, and Technology teams to identify and execute the long-term growth roadmap. 
• Team Leadership – build and infuse the team of direct and indirect reports with a sense of purpose and create clear accountability. Foster an environment of collaboration and data driven business decisioning. 

Qualifications

• Bachelor’s degree required. MBA or Graduate degree preferred.
• Minimum of 8-10 years of total business-related experience working in one or more of these: strategy/management consulting; business development; product management experience is strongly preferred.
• Exceptional strategic and analytical expertise with ability to take ideas and assemble concepts/solutions for communication to different levels of the organization is required
• Innovative, agile and creative thinking
• Ability to build consensus cross-functionally to achieve results; strong bias for action
• Understanding of the legal & regulatory framework of insurance and service contract programs
• Solid analytical skills with clear understanding of program financial levers and opportunities to drive increased value and operational efficiencies that benefit the program.
• Expert data-driven decision making, analysis and recommendation with a mastery program metric sensitivity
• Organizational leadership and team development (leads through influence)
• Ability to multi-task and manage multiple complex projects in a cross functional environment concurrently
• Self-starter, goal-oriented, and ability to work well in a fast-paced environment
• Excellent oral and written communication skills
• Ability to measure performance outcomes
• Travel 30%+ to partner sites

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.

ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.


THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.