Bilingual Tagalog Retail Sales Consultant

As a Bilingual Tagalog Retail Sales Consultant at AT&T, your primary responsibilities include engaging customers on the sales floor using a consultative sales approach, helping them navigate through our product offerings. You’ll be involved in community events, making outbound calls to reach existing and potential customers. Importantly, you’re expected to meet sales targets by using your personalized sales expertise to foster meaningful connections with customers.

To become a Bilingual Tagalog Retail Sales Consultant at AT&T, it's beneficial to have prior experience in retail or customer-facing roles. However, if you don’t have sales experience, AT&T provides comprehensive training and coaching to aid you in achieving your sales goals. A passion for technology and helping customers will also serve you well in this role.

The commission structure for Bilingual Tagalog Retail Sales Consultants at AT&T is designed to reward overachievement. You can earn an hourly wage between $20.98 and $22.98, plus a commission that amounts to $13,700 annually if all sales goals are met. Those who excel can reach earnings of up to $62,460 per year, offering great financial incentives for successful consultants.

As a Bilingual Tagalog Retail Sales Consultant at AT&T, you can enjoy a variety of benefits including medical, dental, and vision coverage; a 401(k) plan; tuition reimbursement; paid time off; and generous employee discounts on eligible AT&T services. Additionally, you'll have access to disability benefits, paid parental leave, and various supplemental programs to support your overall well-being.

The work schedule for a Bilingual Tagalog Retail Sales Consultant at AT&T typically falls between 9 AM and 9 PM, including weekends. However, the monthly schedules are seniority-based and are made available two weeks in advance to ensure you have personal time to manage your commitments outside of work.

When discussing your sales experience in a retail environment, focus on specific examples where you successfully met or exceeded sales targets. Mention any particular products or services you sold, how you built relationships with customers, and the techniques you used to close sales effectively.

Connecting with diverse customers requires empathy and cultural awareness. Discuss how you adapt your communication style based on the customer’s background and preferences. Share examples of past experiences where understanding a customer's unique perspective facilitated a positive interaction.

When asked about a difficult customer, provide a detailed example that demonstrates your problem-solving skills and patience. Explain the situation, the customer's concerns, how you handled the complaint, and the outcome, ultimately showcasing your ability to remain calm and professional under pressure.

Share your genuine enthusiasm for joining AT&T and the opportunity to utilize your bilingual skills. Highlight your interest in technology and how you appreciate AT&T’s mission in connecting communities. Mention how your personal values align with the company’s commitment to inclusion and customer service.

Demonstrating knowledge about AT&T's offerings is crucial. Discuss various products such as wireless plans, internet and fiber services, and mobile devices. Talk about any recent promotions or innovations in technology, reflecting your preparedness and interest in the position.

In a fast-paced environment, prioritization is key. Describe a method you use, such as creating a to-do list, and discuss how you remain adaptable and focused on customer experiences while balancing multiple tasks, ensuring none suffer during busy times.

Teamwork is essential in retail, so provide examples of how you worked effectively in a team environment. Discuss specific roles you played and how collaboration led to improved customer satisfaction and sales productivity.

Encouraging a hesitant customer involves understanding their concerns. Explain how you'd ask probing questions to uncover their reservations, followed by addressing those concerns with relevant product information and highlighting the benefits they’ll gain. Showcase how personalized solutions can make a difference.

Staying informed is vital in technology retail. Share how you proactively seek out knowledge through industry news, webinars, and AT&T training sessions. Also, mention engaging with colleagues to exchange insights and experiences about new products or trends.

Exceptional customer service starts with active listening and empathy. Discuss your approach to identify customer needs and ensure satisfaction, whether it’s providing product knowledge, following up after a sale, or handling disputes professionally. Emphasize that a customer-first approach is central to your philosophy.