Network Security (AKAMAI) Support Engineer

About Akamai: Akamai is a global leader in cybersecurity, making the internet fast, reliable, and secure for its customers. We empower businesses to deliver exceptional digital experiences while protecting them from evolving cyber threats. Billions of people rely on Akamai for secure, high-performance connectivity. In Greece, Akamai is exclusively represented by ATCOM , a leading provider of technology solutions, offering local expertise and exceptional customer support.

We are looking for an experienced Support Engineer to join our team in Greece. You will play a critical role in troubleshooting complex security issues, providing timely solutions, and building strong relationships with our customers. You will help ensure customer success and security while contributing to the continuous improvement of our support processes.

Key Responsibilities:

• Provide technical support to Akamai customers via phone, email, and chat for various security solutions.
• Troubleshoot and resolve issues related to DDoS mitigation, web application firewalls (WAF), and other security services.
• Proactively monitor customer environments to identify and prevent potential security threats.
• Collaborate with internal Akamai teams to escalate and resolve security incidents efficiently.
• Create and maintain technical documentation and knowledge base articles.
• Contribute to improving Akamai's security support tools and processes.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 5+ years of experience in a relevant technical role.
• Strong understanding of networking protocols (TCP/IP, HTTP, DNS).
• Experience with Linux/Unix operating systems and system automation through scripting.
• Strong problem-solving skills with the ability to handle complex technical issues.
• Excellent communication skills, both written and verbal.
• Familiarity with security technologies such as firewalls and intrusion detection systems.
• Experience working with SLA's and familiarity with ticketing systems.

Desired Skills:

• Knowledge of network security, virtualization technologies, and cloud infrastructure.
• Relevant security certifications such as Security+, CISSP.
• Familiarity with automation tools for system administration tasks.

Why Join Akamai?

• Make an impact: Your work will directly contribute to protecting businesses and individuals from cyberattacks.
• Career growth: Akamai offers continuous learning opportunities, including professional development and certification through comprehensive training programs.
• Collaborative environment: Join a talented and passionate team dedicated to excellence in cybersecurity.
• Remote flexibility: Work remotely with occasional on-site support, offering a balanced work-life dynamic.
• Competitive benefits: Enjoy a competitive salary and benefits package, including in-house training, private healthcare, and paid training.

To Succeed in This Role:

• Be self-motivated, customer-focused, and passionate about cybersecurity.
• Be comfortable working independently or as part of a dynamic team.
• Stay curious and eager to learn new technologies and trends in the cybersecurity space.

Application Process: If you're ready to contribute to the future of internet security with Akamai, submit your CV and cover letter to ATCOM. We look forward to reviewing your application!