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Manager, HR Operations

Athena is a marketing consultancy where great ideas take flight. With a blend of strategic thinking, creative vision, and hands-on execution, we partner with organizations looking to transform their presence, reputation, and performance. For over ten years, we’ve delivered business insights, marketing strategies, and brand activations for leading organizations in industries ranging from telecommunications to major league sports.  

Our people make Athena, Athena. They’re what help set us apart from traditional ad agencies and consultancies. As a 2023 and 2024 Philadelphia Inquirer Top Workplace, we take pride in fostering a work environment where passion meets excellence. Our people are solutions-oriented individuals who eagerly roll up their sleeves to make work that works while sharing a couple of laughs along the way.   

About the Position

The Manager of HR Operations is responsible for leading and optimizing HR processes, technology, and compliance to support the overall employee lifecycle. This role ensures operational excellence, enhances HR systems, and drives efficiency in HR service delivery. The Manager will work closely with HR leadership, IT, Finance, and other key stakeholders to align HR operations with business goals. 

What you'll be responsible for:

HR Strategy & Process Optimization: 

  • Develop and implement HR operational strategies that support business objectives. 
  • Streamline and improve HR processes, ensuring efficiency, compliance, and a positive employee experience. 
  • Lead HR transformation initiatives, including automation and digitalization of HR functions. 

HR Systems & Technology: 

  • Oversee HRIS (Human Resources Information System) management, ensuring data integrity, system functionality, and continuous improvements. 
  • Partner with IT and vendors to evaluate, implement, and optimize HR technologies. 
  • Leverage HR analytics to drive data-driven decision-making and workforce planning. 

Compliance & Risk Management: 

  • Ensure HR policies, procedures, and systems comply with local, state, and federal labor laws. 
  • Manage audits, data security, and reporting related to HR compliance (EEO, FLSA, GDPR, etc.). 
  • Develop and implement best practices for document retention, employee records, and HR reporting. 

HR Service Delivery & Employee Experience: 

  • Develop and implement service-level agreements (SLAs) to enhance HR responsiveness and efficiency. 
  • Drive continuous improvement in employee self-service tools and HR service delivery models. 

Compensation, Benefits & Payroll Operations: 

  • Collaborate with Total Rewards and Payroll teams to ensure smooth administration of compensation and benefits programs. 
  • Optimize payroll and benefits processes to enhance employee satisfaction and compliance. 
  • Manage vendor relationships related to benefits, payroll, and HR technology. 

The skills and experience you should have:

  • Bachelor’s degree in Human Resources, Business Administration, or a related field  
  • 5+ years of operations experience, with experience in HR operations leadership. 
  • Strong knowledge of HRIS platforms (Rippling, Workday, SAP SuccessFactors, UKG, etc.). 
  • Expertise in HR compliance, policies, and labor laws. 
  • Proven experience in process improvement, HR service delivery, and HR analytics. 
  • Strong leadership, communication, and change management skills. 
  • Experience managing budgets and vendor relationships. 

It's a plus if you have:

  • Certification in HR (SHRM-SCP, SPHR) or HR systems (Workday, SAP, etc.). 
  • Background in managing HR transformation or shared services models 
  • Medical/Dental benefits including of 1K Health Reimbursement Account
  • Matching 401K
  • Generous PTO policy
  • Substantial Parental Leave Policy
  • Hybrid Work Environment

Candidates must be willing to work hybrid (3 days on-site) in our Philadelphia, PA office.

Curious about your career path at Athena? This role is within a rapidly growing Operations department and the right candidate can excel, produce great work, and have an immediate impact on Athena’s culture and growth.  

Oh, and our application process is open, easy, as transparent as we can make it, and painless. We need team members like you to join us! Let’s get started.  

Athena is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at 866.299.6040.

What You Should Know About Manager, HR Operations, Athena Global Advisors

Meet Athena, a marketing consultancy where your ideas gain wings! At Athena, we thrive on strategic thinking and creative vision, aiming to transform brand presence and performance across various industries—from telecommunications to major league sports. As the Manager of HR Operations at Athena, you'll play a crucial role in fine-tuning HR processes, technology, and compliance to support our vibrant workforce. You'll lead initiatives that streamline HR operations, ensuring efficiency and a stellar employee experience. Collaborating with HR leadership and other departments, your mission will be to align HR strategies with our dynamic business goals. You'll oversee our HRIS management to ensure data accuracy and engage with stakeholders to optimize HR technologies. Your efforts won't just end there; you'll ensure our HR practices comply with industry regulations while driving continuous improvement in employee service delivery. With a Bachelor’s degree and over 5 years of HR operations experience, you're the kind of person who can lead change and manage vendor relationships with finesse. Athena values its people—witness our recognition as a Top Workplace by the Philadelphia Inquirer for 2023 and 2024! Join us in creating a positive work culture that values passion and excellence. If you're eager to make an impact while enjoying a hybrid work environment, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Manager, HR Operations Role at Athena Global Advisors
What are the main responsibilities of the Manager, HR Operations at Athena?

The Manager of HR Operations at Athena is primarily responsible for leading and optimizing HR processes, technology, and compliance across the employee lifecycle. This includes developing HR operational strategies that align with business objectives, improving HR processes for efficiency, overseeing HRIS management, ensuring compliance with labor laws, and enhancing HR service delivery. Your role will significantly influence the employee experience at Athena and ensure that HR practices are both compliant and efficient.

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What qualifications does Athena require for the Manager, HR Operations position?

To qualify for the Manager, HR Operations position at Athena, candidates should possess at least a Bachelor’s degree in Human Resources, Business Administration, or a related field, along with a minimum of 5 years of experience in HR operations leadership. Strong knowledge of HRIS platforms and expertise in HR compliance, policies, and labor laws are essential, as well as experience in process improvement and HR analytics. Exceptional leadership and communication skills are crucial for success in this role.

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Does Athena offer any benefits for the Manager, HR Operations role?

Yes, Athena offers an attractive benefits package for the Manager of HR Operations role, which includes comprehensive medical and dental benefits, a 1K Health Reimbursement Account, matching 401K, a generous PTO policy, and substantial parental leave. Moreover, we promote a hybrid work environment where flexibility is encouraged, making it easier for you to maintain a work-life balance while excelling in your role.

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What is the work culture like at Athena for HR professionals?

At Athena, we pride ourselves on a dynamic and inclusive work culture. As a recognized Top Workplace in 2023 and 2024 by the Philadelphia Inquirer, our environment encourages collaboration, creativity, and open communication. HR professionals, like the Manager of HR Operations, are supported in their efforts to drive change and foster a positive employee experience, all while enjoying a light-hearted atmosphere where great ideas can flourish.

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What type of HR systems experience is preferred for the Manager, HR Operations at Athena?

For the Manager, HR Operations position at Athena, we prefer candidates who have strong experience with HRIS platforms such as Rippling, Workday, SAP SuccessFactors, or UKG. Proficiency in managing HR systems, ensuring data integrity, and leveraging technology for data-driven decision-making is crucial. The ability to partner effectively with IT and vendors to optimize HR technologies will be a key part of ensuring our operational excellence.

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Common Interview Questions for Manager, HR Operations
What strategies do you use to optimize HR processes?

When optimizing HR processes, I focus on aligning HR operations with business goals, gathering data to identify inefficiencies, and ensuring compliance and a positive employee experience. After auditing current processes, I implement best practices and leverage technology where possible to automate tasks, thereby boosting overall efficiency and service delivery.

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How do you ensure compliance with local and federal labor laws in HR operations?

To ensure compliance, I keep abreast of changes in labor laws and regularly review HR policies and procedures to align them with current regulations. I conduct audits, train HR staff on compliance issues, and develop a culture of accountability within the HR team to prioritize compliance in our daily operations.

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Can you provide an example of a successful HR transformation initiative you've led?

Certainly! In a previous role, I led an initiative to automate our onboarding process by implementing a new HRIS that streamlined document collection and training scheduling. This reduced onboarding time by 30% and improved the overall new hire experience, allowing HR to focus on strategic initiatives rather than administrative tasks.

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Describe your experience with HR analytics and how you use data in decision-making.

I have extensive experience utilizing HR analytics to inform decision-making, such as employee turnover rates, recruitment metrics, and performance data. By analyzing this data, I identify trends that help inform strategies for employee retention and improvement in training programs, ultimately aligning workforce planning with business objectives.

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How do you approach managing vendor relationships in HR operations?

My approach to managing vendor relationships involves establishing clear communication channels and setting expectations from the outset. I actively engage with vendors to ensure we receive the best possible service and regularly assess our partnerships to verify they meet our evolving HR needs and goals.

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What is your process for developing service-level agreements (SLAs) in HR?

When developing SLAs in HR, I begin by identifying key performance indicators (KPIs) that align with our goals. I collaborate with stakeholders to draft terms that are reasonable and measurable, and I make sure to incorporate feedback loops for continuous improvement. By regularly reviewing SLA performance, I ensure we meet and exceed employee expectations.

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How do you enhance employee engagement through HR operations?

Enhancing employee engagement through HR operations involves creating a feedback-rich environment where employee input is valued. I focus on clear communication of policies, employee recognition programs, and opportunities for professional development to promote engagement and satisfaction in the workplace.

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Explain how you use technology to improve HR service delivery.

I leverage various HR technologies to streamline operations, such as integrating HRIS for automated data processing and utilizing employee self-service tools. Technology allows us to improve response times, provide easier access to information, and deliver a more efficient experience to employees, fostering a better working environment.

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What methods do you use to drive a culture of continuous improvement in HR?

To drive a culture of continuous improvement, I prioritize gathering feedback from employees and regularly assess HR processes. Utilizing this feedback, I set specific objectives for enhancing our operations and make iterative changes that align with our goals while keeping the team informed and engaged throughout the process.

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How do you prioritize your tasks as the Manager, HR Operations?

As the Manager, HR Operations, I prioritize tasks by assessing urgency and impact based on our strategic objectives. I use project management tools to track progress and delegate tasks effectively, ensuring that operational excellence remains at the forefront of our priorities while being responsive to any immediate needs that arise.

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Athena Global Advisors is a marketing and communications organization that forges connections between our clients and their audiences. By leveraging diverse talent and expertise, Athena devises strategies, crafts campaigns, activates experiences, ...

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March 15, 2025

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