Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Front Office Coordinator Float - Illinois (West Suburbs) image - Rise Careers
Job details

Front Office Coordinator Float - Illinois (West Suburbs)

Position Overview

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.

 

Position Summary: Reporting to the Regional Director, the Patient Experience Coordinator Float (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico. This position will provide front office support for multiple clinics locally.

 

Benefits offered with this full-time position:

  • Medical & Rx, Dental and Vision (eligibility begins day one of employment)
  • NEW FOR 2025 – KinderCare Discount
  • NEW FOR 2025 – Headspace for Friends/Family
  • HSA, Healthcare FSA, Dependent Care FSA
  • Progyny Fertility Benefit
  • Critical Illness, Accident, & Hospital Indemnity Insurance
  • Company Paid Basic Life / AD&D
  • Supplemental Life Insurance (Employee, Spouse, Child)
  • Company Paid Short-Term & Long-Term Disability
  • Company Paid Maternity & Parental Leave
  • Adoption & Surrogacy Expense Reimbursement
  • Legal & Credit Monitoring
  • 15 days PTO (accruing starts immediately upon hire)
  • 6 Major Holidays off plus 2 floating holidays yearly
  • Additional compensation oppportunities on top of base pay
  • Bereavement Time Off & Resources
  • Commuter: Pre-Tax Transit & Parking
  • Retirement 401(k) (for 21+) w/ Per-Pay Company Match
  • SoFi Financial Wellness Tools & Loan Resources
  • HUSK Fitness Resources & Gym Discounts
  • Home, Auto, and Pet Insurance
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • Plus more! Learn more by checking out Athletico's Benefits Summary 2025 and ID&E Benefits.

Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

  • Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
  • Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow.
  • Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.
  • Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account.
  • On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys.
  • Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs.
  • Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated.
  • Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
  • Provide general office, receptionist, and clerical support to assigned location.

Qualifications:

  • Education:
    • High School Diploma or GED
  • Knowledge and Technical Skills:
    • Excellent customer service skills
    • Proficient with the use of MS Office, Outlook and Excel
    • Knowledge of healthcare insurance benefits and coverage preferred
    • Experience with requesting and managing customer payments preferred

Language Skills:

  • Ability to read, write and speak English proficiently

Physical Demands: 

  • Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.
  • Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus 

Work Environment:

  • Consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors. 

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 

Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

Minimum Salary/Wage

USD$ 15.00 Hr.

Maximum Salary/Wage

USD$ 23.50 Hr.

Average salary estimate

$40000 / YEARLY (est.)
min
max
$31200K
$48800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Athletico is hiring a full-time Front Office Coordinator in Indianapolis to provide excellent patient service and manage front office operations in a dynamic physical therapy clinic.

Photo of the Rise User

Athletico is looking for a certified Associate Athletic Trainer to support athletes’ health and rehabilitation at its Rockford, IL location in a part-time role.

Photo of the Rise User

Concentra seeks a compassionate Patient Coordinator in Houston to manage patient registration, scheduling, and front-office operations ensuring outstanding service.

Photo of the Rise User
Posted 8 days ago

Lead the Customer Success enablement strategy at Awardco as the GTM Readiness & Training Manager, overseeing onboarding, training programs, and cross-team readiness.

Photo of the Rise User
Nidec Hybrid North America/USA/California/Rancho Cordova, CA
Posted 5 days ago

MCE is hiring a Customer Service Representative to provide technical support and manage customer inquiries for a leading elevator control manufacturer under Nidec Corporation.

Photo of the Rise User
Posted 2 days ago

Walden University seeks a skilled Enrollment Specialist to remotely guide prospective students through the enrollment process, ensuring a positive and informed student experience.

Photo of the Rise User
Posted 6 days ago

Ward Road Pharmacy is looking for a dependable Medical Receptionist to ensure smooth communication and coordination of monthly DME orders while delivering compassionate patient service.

Photo of the Rise User
Posted 9 days ago
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity

This role leads the post-sales customer success strategy for manufacturing clients, driving adoption, renewals, and business transformation efforts at ServiceNow.

Posted 4 days ago

Support new customer onboarding and pricing coordination at GE Appliances, ensuring smooth account setup and accurate pricing communication.

Tech Support Representative needed at MCI in Las Cruces to deliver technical customer support and drive client satisfaction in a full-time onsite role.

Photo of the Rise User
Experian Hybrid United States, United States, United States, United States
Posted 7 days ago

Dynamic Customer Support Representative role at Experian, focused on delivering excellent customer service and resolving inquiries within a remote work model.

Photo of the Rise User
MGA Homecare Hybrid Boston, Massachusetts, United States
Posted 7 days ago

Develop your career in sales and customer service by joining a leading telecommunications company as a Client Support Trainee.

Photo of the Rise User
Vuzix Hybrid New York, United States
Posted 9 days ago

Provide technical support and expertise for Vuzix smart glasses, driving customer success and product enhancements in a collaborative and innovative setting.

Photo of the Rise User
Posted 7 days ago

Starry is looking for a part-time Korean-speaking Starry Expert to provide outstanding remote customer support for their internet service.

Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony

An opportunity for a bilingual Spanish-speaking Part-Time Teller at Citi’s Yonkers branch to deliver exceptional customer service and support branch transactions.

For more than 30 years we’ve been helping remove pain and discomfort from people’s lives. Our patients trust in our expertise, which is why 98 percent would recommend us to a friend – because we were able to help make their lives better. – Athleti...

136 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 22, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cincinnati just viewed Life Science Content and Community Specialist at Quartzy