Job details

Customer Service Representative / General Call Center - Remote

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SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.

Job Type: Full-time, Part-time, Contract

Pay: $30.00 - $45.00 per hour, compensation is based on experience, education, skills, and business considerations.

Schedule:

8 hour shift
Day shift
Monday to Friday

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Assists all internal and external customers in a professional manner.
Maintain a positive, empathetic and professional attitude toward customers at all times.
Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.
Coordinates home equipment service request with Dispatch for prompt delivery.
Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
Provide customers with product and service information.
Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment.
Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services.
Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
Understanding and striving to meet or exceed department metrics while providing excellent customer service.
Making sales or recommendations for products or services that may complement client needs, as applicable.
Other duties as assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

High school diploma or general education degree (GED).
6 months of relevant customer service experience preferred.

Skills & Abilities

Excellent interpersonal, written and oral communication skills.
Customer service orientation
Attention to detail
Good data entry skills
Proficiency with computers, with strong typing skills
Ability to work in a fast paced environment.

We provide team members with a supportive and inclusive work environment focused on health and well-being. Full-time team members are offered a comprehensive benefits package, including:

Comprehensive Benefits: Medical, dental, and vision coverage available starting on your first day of employment.
Life & Disability Insurance: Company-paid life insurance and long-term disability coverage.
Retirement Savings: 403(b) plan with a generous employer match to help you plan for the future.
Generous Paid Time Off: Paid annual vacation, sick days, personal days, and holidays.
Healthy Meals: Subsidized organic, nutritious meals available daily.
Professional Development: Opportunities for ongoing career growth and development within the organization.

We value applicants of all different backgrounds, experiences, and skill sets. If you think you could excel in this role (regardless of whether you meet all the qualifications), we encourage you to apply. Our client is an equal opportunity employer which means that we consider applicants for hire and make employment decisions without unlawful discrimination on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, pregnancy, military or veteran status, disability, age, genetic information, or other legally protected status. We are committed to working with and providing reasonable accommodation to job applicants who request accommodatio

Average salary estimate

$78000 / YEARLY (est.)

min

max

$62400K

$93600K

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What You Should Know About Customer Service Representative / General Call Center - Remote, Prestige Staffing

If you're looking for an exciting opportunity as a Customer Service Representative at our company, you've landed on the right spot! In this remote role, you'll be the friendly voice that assists customers with their inquiries and orders. Whether it's handling a complaint or providing product information, you'll ensure every customer feels heard and valued. Your role is vital in coordinating home equipment service requests, engaging actively with customers to clarify information, and maintaining knowledge about Medicare and Medicaid. With flexible full-time, part-time, or contract options available, you can find a schedule that fits your lifestyle. The pay scale ranges from $30 to $45 an hour, depending on your experience and skills. Moreover, you will have access to a comprehensive benefits package that includes medical, dental, and vision coverage from day one, plus generous paid time off. Every day will be a new learning experience where you can contribute to our mission of providing exceptional customer service in a supportive and inclusive environment. If you're a proactive and positive person with a passion for helping others, we encourage you to apply and become part of our dynamic team!

Frequently Asked Questions (FAQs) for Customer Service Representative / General Call Center - Remote Role at Prestige Staffing

What does a Customer Service Representative at our company do?

As a Customer Service Representative at our company, your primary role is to provide exceptional support as the first point of contact for customers. This includes taking orders, answering questions, handling complaints, and troubleshooting problems to ensure customer satisfaction. Your capacity to engage with customers with empathy and professionalism will be essential to your success.