Logistics Location Manager I

As a Logistics Location Manager I at TopHAT Logistical Solutions, your primary responsibilities will include managing in-home delivery contract carrier teams, effectively routing delivery schedules using Dispatch Track, and handling billing and claims through NetSuite. You will also conduct daily check-ins with team members, oversee load-out processes, and ensure adherence to product quality and safety guidelines, all while fostering great communication with customers and clients.

To qualify for the Logistics Location Manager I role at TopHAT, candidates should hold at least an Associate Degree in a related field; a Bachelor's Degree is preferred. Additionally, 2-4 years of job-related experience is required, along with strong problem-solving, communication skills, and ideally, a background in logistics or in-home delivery operations.

The Logistics Location Manager I plays a critical role in maintaining high levels of customer satisfaction at TopHAT Logistical Solutions. By supervising delivery teams, ensuring quality assurance during operations, conducting regular performance assessments, and fostering communication with clients, you directly impact the efficiency and effectiveness of service delivery, ultimately leading to delighted customers.

The majority of the work schedule for the Logistics Location Manager I at TopHAT is full-time, consisting of 40 hours per week. You'll typically work from 8:00 AM to 5:00 PM, Monday through Friday, with the possibility of overtime during peak delivery seasons, which adds excitement and variety to the role.

TopHAT Logistical Solutions is dedicated to the well-being of its employees. As a Logistics Location Manager I, you can expect comprehensive benefits, including medical, dental, and vision insurance for you and your dependents. Additionally, there are competitive 401(k) matching retirement plans and generous paid time off, including vacation and holiday leave.

Certainly! In my previous role, I managed the routing of delivery teams using Dispatch Track software, ensuring that each team’s schedule was optimized for efficiency. I focused on minimizing delivery times while maximizing customer satisfaction, effectively balancing operational demands.

I believe in open communication through daily stand-up meetings where I discuss operational goals and address any concerns. This fosters a collaborative atmosphere and keeps everyone informed about changes or challenges that may arise during the day.

Safety is paramount. I enforce daily truck inspections and conduct safety briefings with all delivery teams. Additionally, I ensure that all team members are aware of and comply with DOT regulations, consistently monitoring compliance during operations.

In such situations, I first investigate to understand the root cause of the underperformance. I arrange one-on-one feedback sessions and work collaboratively with the team to develop an action plan that includes training or resource allocation to help them improve.

I have extensive experience using Dispatch Track and NetSuite for managing deliveries and handling billing processes. These tools have enabled me to track performance data effectively and optimize our logistical operations.

In my previous role, I established a thorough recruitment process that included clear criteria for performance and experience. I attended local job fairs and networked within the community, leading to a robust roster of independent contract carriers who consistently met our service standards.

I utilize performance metrics collected daily and weekly, focusing on key indicators like delivery times, customer feedback, and safety compliance. This data is analyzed to ensure accountability and recognize top performers who contribute to our success.

Customer satisfaction hinges on reliable communication and efficient service. I ensure our teams provide timely updates to customers, conduct follow-ups after delivery, and address any feedback to continuously enhance our delivery processes.

I find immense satisfaction in witnessing a delivery team's success, especially when we receive positive feedback from customers. Contributing to a seamless delivery experience and knowing I’ve played a part in that brings me great joy in this role.

My approach is to first gather all relevant data and insights. I analyze the situation meticulously, brainstorming potential solutions and consulting with the team for input. Collaboration often leads to innovative resolutions that improve overall efficiency.