Lead Principal Program Manager/ Customer Success Leadership Team

Overview: Working at Atlassian Atlassians can choose where they work... whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team Atlassian is seeking a leader to join our team as Senior Program Manager and Chief of Staff to the Global VP of Customer Success. As the right-hand to the Global VP, you will play a key role in running the 400-person teams operations, driving key initiatives to support our transformation strategy, and forging relationships across Atlassian to ensure seamless execution and operations. This is a high-visibility, high-accountability role. Atlassian is at a pivotal moment in our history as we transition from being a high-volume, low-touch software company selling 14 products, to being a solution-focused cloud platform sold through a world class Sales & Success organization. You will own relationships with Operations, HR, Sales, Product, Marketing, and Support. In addition, you will be an important member of the Global Customer Success leadership team, working collaboratively to ensure our team achieves its goals. Top 4 Focus Areas: Establish a clear operational cadence for the Global VP of CS and her leadership team, overseeing operational rituals/routines. Craft critical communications/presentations for Global VP related speaking engagements, team communications, team intranet, and other comms. Serve as primary lead for Customer Success in the annual planning process, connecting the various streams of work occurring across all GTM functions and partnering with Revenue Operations. Opportunistically run point on cross-functional projects . Responsibilities: What you'll do Leadership Team Operations: Research, understand, and respond to the needs of Global CS leaders related to coordination, communication, and reporting to create a cohesive CS organization (without constraining functional velocity). Establish and manage strategy for and cadence of team meetings, offsites, monthly and quarterly reviews. Manage and facilitate meeting agendas, with a primary focus on the weekly meeting and appropriate actions and follow-ups. Partner with other GTM and cross-functional chiefs of staff to ensure best practices and new approaches are incorporated into the CS operating rhythm. Work with key FP&A partners to track budget related to high $ projects and approval flows. Partner with revenue operations on headcount planning Critical Communications: Ensure Global VP has a regular cadence of intra-GTM and company-wide blogs and presentations to drive shared understanding of GTM strategy. As needed, partner with design team and internal comms team to package talking points visually and ensure alignment with corporate messaging. Lead messaging and content development for the Global VP at key events like our customer conference, customer meetings, annual sales meeting, etc. Build and maintain team-wide communications rituals and content, i.e, team intranet, monthly newsletter, town-halls, and more to foster visibility, alignment, and connection. Annual Planning: Act as the functional point of contact, coordinating work among the CS leaders, central planning, FP&A, and other teams, through the annual strategic planning and OKR development process. Drive alignment on expectations, timelines, and structure of deliverables. Drive coordinated agendas across all planning offsites, meeting regularly with program management leaders across each operating function. Identify and manage critical planning decisions, cross-functional dependencies, and any gaps that arise through the planning process. Partner with Revenue Operations on OKR and initiative tracking and progress through the year to support accountability across the business. Cross Functional Projects: Take point on change management planning for transformation initiatives, including establishing a standardized approach to change management across teams. Time permitting, lead cross-functional projects and/or new initiatives; in particular those that a globally-relevant and function agnostic (i.e. Manager Enablement). Work in partnership with functional program management teams to execute project/initiative plans Qualifications: Your background Bachelor's or advanced degree in Business Administration, Communications, Human Resources, Organizational Development, relevant field, or equivalent experience Minimum 10 years' experience in program management or operations with expertise in building, scaling, and refining impactful programs, products, processes, and frameworks Strategic thinking and problem-solving abilities, with a track record in translating complex business needs into impactful business solutions Excellent communication and stakeholder management skills, capable of building relationships at every organizational level Meticulous attention to detail and the capacity to juggle multiple projects simultaneously Proficient in data analysis and adept at using metrics to guide decision-making and continuous improvement Experienced with organizational design, organizational behavior, leadership development and/or team development Compensation At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $197,700 - $263,600 Zone B: $177,900 - $237,200 Zone C: $164,100 - $218,800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. #LI-Remote Our perks & benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. To learn more about our culture and hiring process, visit go.atlassian.com/crh . #J-18808-Ljbffr Original job Lead Principal Program Manager/ Customer Success Leadership Team posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs