Program Manager - Customer Retention

(Full Time) Program Manager - Customer Retention at AtoB (United States)Program Manager - Customer RetentionAtoB United StatesDate Posted: 25 Aug, 2022Work Location: San Francisco, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: 3+ yearsRemote Work: YesStock Options: NoVacancies: 1 availableAtoB (atob.com) is building Stripe for Transportation -- modernizing payments in the trucking industry. This is an exciting opportunity to join an early-stage startup working in a huge industry with over a trillion dollars in transaction flow. Trucking is the backbone of the American economy and we have identified opportunities to replace the broken payments infrastructure & help small businesses.Our founding team has a background working on autonomous vehicles at Cruise Automation, leading ops and growth for Uber, Amazon, DoorDash, Square, McKinsey, Facebook, and Goldman Sachs among others. We are excited to open up more seats in this rocket ship!In this role, you will:Partner with our customer lifecycle strategy and planning team to manage comprehensive and ongoing customer retention strategies for our businesses.Build client communications, 1:1 and 1:many experiences, and partner with marketing to develop a playbook for winback across a variety of different-sized businesses.Spend time to deeply understand the needs of churned customers to ensure retention across our suite of products.Partner with cross-functional leaders to facilitate the ongoing optimization of programs to keep customers partnering with AtoB or winback businesses.Analyze and develop insights from data to provide strategic recommendations to our Strategy & Planning teams and product teams.Partner with cross-functional teams on ad-hoc requests, projects, and critical issues as needed.We’re looking for someone who:5+ years of customer lifecycle management, customer success, product marketing, and/or strategy experience in a high-tech growth environment.You’re a self-starter who loves to own things end-to-end. You don’t ask for permission - you’re too busy making things happen.You’re a creative thinker and thrive in a fast-paced, dynamic, and often ambiguous work environment.You have an analytical mindset and strong problem-solving capabilities with strong communication and interpersonal skills.You understand how to prioritize tasks and evaluate data to make impactful business decisions.You’re obsessed with understanding your customer and spend time challenging your own assumptions to drive value for the businesses you support.Offer Details:Remote within US/CanadaSalary negotiable and commensurate with years of experienceUnlimited PTO401(k) matchingCompetitive equityAbout AtoBRebuilding global transportation payments.Company Size: 51 - 250 PeopleYear Founded: 2019Country: United StatesCompany Status: Actively Hiring#J-18808-Ljbffr