Associate Technical Writer

As an Associate Technical Writer at Attentive, you will be responsible for updating and maintaining Help Center articles to ensure that the content is clear, accurate, and aligned with product updates. This includes editing existing articles for consistency and usability, managing technical writing requests across teams, and monitoring communication within the writing queue. Additionally, you'll collaborate with subject matter experts to create user-friendly content that enhances the customer experience.

For the Associate Technical Writer role at Attentive, strong writing and editing skills with a keen attention to detail are essential. You should be comfortable learning new tools and working in content management systems. While experience with knowledge base platforms, HTML, or CSS is a plus, it’s not mandatory. Ultimately, a passion for producing clear documentation that helps customers succeed is crucial in this role.

The Associate Technical Writer plays a key role in customer success at Attentive by creating and maintaining high-quality Help Center documentation. This ensures that customers have easy access to the information they need to utilize the platform effectively. By simplifying technical concepts into user-friendly content, you enhance customer engagement and independence, positioning customers for success with Attentive's robust marketing solutions.

In the Associate Technical Writer position at Attentive, strong writing and editing skills are a must. Additionally, having a knack for organizing tasks and managing multiple projects can greatly benefit you. Familiarity with content management systems and basic image editing software can also enhance your contribution. An interest in user experience (UX) and self-service support strategies will further elevate your performance in this role.

At Attentive, the team culture is collaborative and supportive. The Associate Technical Writer will be part of a customer education team that values clear communication and teamwork. With core company values that promote action, teamwork, and customer advocacy, you'll find yourself in an environment that encourages personal development and celebrates diversity.

When tackling technical documentation, I start by gathering information from subject matter experts to understand the product thoroughly. I then outline the main points I want to convey, ensuring clarity and user-friendliness before drafting. After drafting, I focus on editing for accuracy and consistency, incorporating feedback from team members to refine the content.

To keep documentation current, I regularly communicate with product teams to learn about upcoming features and changes. I maintain a schedule to review and update articles periodically, ensuring that I monitor any new releases that might require edits. Additionally, I set up a feedback loop with users to identify outdated information quickly.

I typically use content management systems like Confluence or MadCap Flare for technical writing, as they offer organized collaboration features. For graphics, I rely on tools such as Snagit for screenshots. These tools streamline documentation, enabling seamless updates and visibility across teams.

I believe in fostering open communication with subject matter experts by scheduling regular check-ins to discuss new topics or clarify complex concepts. I often come prepared with targeted questions to respect their time while ensuring I gather all necessary information to create accurate documentation.

Certainly! For instance, I once converted a detailed API integration guide into a simplified 'Getting Started' article. I broke down the steps, removed jargon, and included visuals to illustrate processes, making it accessible for users with varying levels of technical knowledge. Feedback indicated that this helped many users successfully complete integrations.

I employ a multi-step approach to editing. First, I review the content with a focus on clarity and grammar. Next, I use tools like Grammarly for additional accuracy. Finally, I seek peer reviews to gain different perspectives, as fresh eyes often catch errors I might have missed.

I prioritize writing tasks by assessing urgency and impact. I maintain a task list and categorize requests into 'high', 'medium', and 'low' priority based on deadlines and the amount of customer need. This helps me focus on delivering the most critical content first while balancing ongoing projects.

In my previous role, I often created documentation for both technical and non-technical audiences. I would tailor the language and depth of content based on the intended user group, ensuring that complex topics were simplified for general users while providing detailed insights for developer audiences.

I view feedback as a valuable opportunity for growth. I take a constructive approach by carefully reviewing the feedback, understanding the rationale behind it, and making necessary adjustments. I often follow up with the reviewer to confirm that the revisions meet their expectations and to foster greater collaboration.

I am excited about the opportunity to work at Attentive because I admire the company's commitment to redefining mobile marketing through personalization. I am passionate about creating accessible content that supports customer success, and I believe that my writing skills would help enhance the customer experience within this innovative company.