Customer Success Manager, Pro Sports & Entertainment (Remote)

United States

Customer Success /Full-Time /Remote

Attentive® is the AI-powered SMS and email marketing platform that delivers unparalleled messaging performance on the channels that matter most. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are

We are looking for a driven customer success person to join our team as a Customer Success Manager with a focus on the Pro Sports + Entertainment vertical where you will have the opportunity to directly work with professional sports teams like the Anaheim Ducks and Milwaukee Bucks. You will work closely with our Sales team to help grow the vision of what success looks like for our clients, and to refine our customer success processes and playbooks. You will also coordinate cross-functionally with technical support, marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant, advocating for their needs, and to own customer relationships completely.

Why Attentive needs you

• Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
• Help define the playbook for customers in our Pro Sports + Entertainment vertical, a unique and fast-growing use-case within our overall customer base
• Develop a “consultant” perspective to customer communications, questions, and meetings
• Lead and present at regular client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
• Work closely with the executive team to translate customer feedback into specific product requirements

About you

• 2-4 years of account management experience required (ideally at a marketing/software company)
• Direct experience working with customers in the Pro Sports + Entertainment space
• Agile, determined, and patient – the New Verticals team experiments with new types of customer use cases and needs, which can require a level of grit from the CSM
• You have a startup / entrepreneur mindset. This role is unique as use customer cases are more nuanced and there’s often a challenge to strategically build a compelling business case to get buy-in across more resource-protected areas of Attentive
• Strong understanding in customer success techniques and strategies
• Comfortable learning new software (for design, data management, and internal tools)
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail oriented and organized
• Knowledge of Salesforce or related CRM tools Interest in startups, software and entrepreneurship

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $76,000 - $100,000 annually + bonus/commission + equity + benefits

- Our salary ranges are determined by role, level and location

#LI-AL1 #LI-DNI

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.