Manager, Agency Success

Attentive® is the AI-powered SMS and email marketing platform that delivers unparalleled messaging performance on the channels that matter most. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are 

We are seeking a dynamic and experienced customer success leader to join our team as the Manager of Agency Success. In this leadership position, your core responsibility will be to oversee and guide a team of Agency Success Managers to ensure they drive client value and retention at scale through our Agency Partners. You will also be tasked with helping the Director of Agency Partnerships with building out and executing the overall strategy for the Partnership Program. You will need to understand both the client’s and the agency’s goals and work to provide them the guidance, strategy, and support to be successful with their Attentive program. Additionally, you will lead a team and collaborate cross-functionally with Marketing, Sales,and  Product book of business and drive customer growth and satisfaction.

• Lead and Develop Team: Manage and mentor a team of Agency Success professionals, fostering a culture of excellence, collaboration, and continuous improvement
• Strategic Relationship Management: Foster and grow the relationship throughout the customer lifecycle with new and existing agency customers through onboarding, integration, day-to-day execution, account growth, new product adoption, and renewals
• Objective Setting and KPI Management: Establish key objectives and KPI framework for measuring success, deriving meaningful value, and driving overall client and partner satisfaction
• Product Knowledge and Advocacy: Keep up to date with Attentive’s products and roadmap; demo new features and enhancements to your team and book of business and propose ways for them to leverage these features to create value and see ROI
• Client and Agency Engagement: Regularly lead and present at client and agency meetings, both in-person (post-Covid) and over video conference
• Performance Monitoring: Monitor, analyze, and forecast customer usage to provide clear visibility into renewal and growth pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points; and take the lead in developing risk mitigation and resolution strategies
• Cross-Functional Collaboration: Work closely with the team to translate customer and partner feedback into specific product requirements
• Leadership in Strategy Execution: Drive the strategic execution of agency success initiatives, ensuring alignment with overall business objectives and goals

• Bachelor's degree in Marketing, Business Administration, or a related field
• 5+ years of experience in agency partnerships, business development, or sales roles within the Martech industry, with at least 2 years in a managerial or leadership capacity
• In-depth understanding of marketing technology, trends, and best practices
• Exceptional communication and relationship-building skills
• Proven ability to analyze market data and lead data-driven decision-making
• Proactive attitude and willingness to lead and inspire a team in a fast-paced environment
• Strong leadership skills with a track record of successfully managing and developing teams
• Willingness to occasionally travel for conferences, events, and agency visits

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $136,000 - 170,000 annually + bonus/commission + equity + benefits

- Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.