Enterprise Account Manager

As an Enterprise Account Manager at Atticus, you’ll be responsible for ensuring customers derive maximum value from our document fact-checking platform. Your role entails frequent communication with clients to understand their needs, assisting with onboarding, and proactively identifying opportunities for expansion. You’ll collaborate closely with internal teams to drive enhancements, ensuring that your clients are always well-supported and informed.

To excel as an Enterprise Account Manager at Atticus, candidates should possess a minimum of 4 years of account management, client experience, or sales experience in a SaaS environment. A strong background in corporate law or governance is also advantageous, as it helps in understanding client needs. Moreover, excellent communication, creative problem-solving skills, and a bias toward action are essential to thrive in this role.

At Atticus, we deeply value work-life balance and foster a flexible work environment. Our Enterprise Account Managers can work from the comfort of their homes or at our office in Collingwood, Melbourne. With flexible hours, generous leave policies—including five weeks of annual leave plus your birthday off—and remote working options, we prioritize the well-being of our team members.

The culture at Atticus is centered on collaboration, creativity, and curiosity. As an Enterprise Account Manager, you’ll be part of a small, agile team that values each member's contributions. We believe in supporting one another and tackling challenges together, striving for real outcomes rather than adhering to rigid targets. Our open communication policy ensures that every voice is heard, fostering a rewarding and engaging work environment.

The Enterprise Account Manager position at Atticus offers various growth opportunities as the company is rapidly expanding into new markets such as Asia and North America. You’ll not only work directly with clients but also collaborate with product and growth teams, providing ample chances for professional development, skill enhancement, and career advancement within a fast-paced scale-up environment.

As an Enterprise Account Manager at Atticus, you will primarily engage with sophisticated clients such as law firms, financial institutions, and corporate entities, both in Australia and abroad. You’ll help these clients navigate complex document verification processes, ensuring they utilize our platform for optimal results. This role allows you to build meaningful relationships with influential clients while addressing their unique challenges.

Atticus stands out as an exceptional workplace for an Enterprise Account Manager due to its supportive culture, focus on employee well-being, and commitment to innovation. You’ll be joining a team that values creativity and collaboration, and you’ll have the freedom to impact clients positively. Additionally, with competitive compensation, flexible work arrangements, and a focus on professional growth, Atticus offers a fulfilling and dynamic career path.

When answering this question, provide specific examples that showcase your responsibilities, achievements, and the impact you had on your clients. Focus on how you supported clients after onboarding, how you identified expansion opportunities, and any measurable results you achieved during your tenure.

In your response, illustrate your approach to building relationships by emphasizing active listening, transparency, and consistent communication. Share examples of how you've gone above and beyond for clients, such as organizing regular check-ins or tailoring solutions based on their evolving needs.

Reflect on a specific incident in your previous role where a client faced an issue. Describe how you addressed their concerns, your approach to resolving the problem, and the ultimate outcome. Demonstrating empathy and a solution-oriented mindset is key here.

Discuss the methods you employ, such as frequent reviews of client usage data, establishing open lines of communication, or staying informed about the latest industry trends. Emphasize how you leverage these insights to propose new features or services that align with your client's evolving goals.

Explain your time management techniques, like using project management tools, maintaining a detailed calendar, or creating priority lists. Provide examples of how you balanced competing demands effectively while ensuring all clients received the attention they required.

Your answer should highlight the importance of reviewing the client's usage data, understanding their feedback, and identifying opportunities for expansion or improvement before entering negotiations. Mention any strategies you implement to present a compelling case for renewal.

Describe a specific instance where you identified an opportunity for expansion, the steps you took to strategize and implement the plan, and the resultant success. Highlight your ability to collaborate with internal teams and how your actions drove revenue growth.

Express your enthusiasm for learning about Atticus' unique features and capabilities. Even if you aren't intimately familiar with the technology, mention your ability to quickly grasp new software and how you stay informed on industry advancements.

Discuss your passion for fostering client success, the satisfaction that comes from problem-solving, and how you enjoy being a trusted advisor. Relate your motivations to how they align with Atticus' mission and values.

Narrate a specific situation where circumstances shifted and required you to pivot your approach. Outline the steps you took to address the new needs effectively, showcasing your creativity and responsiveness.