Housing Stability Navigator (Case Manager)

The mission of the Housing Authority of the City of Aurora (AHA) is to develop and promote quality housing while supporting and encouraging economic opportunities leading to self-sufficiency and independence. AHA accomplishes this mission by providing affordable or subsidized housing at 15 different properties, administering approximately 1700 vouchers, and offering a variety of programs with case management.    

AHA fosters a professional, productive, and friendly work environment in which the open exchange of ideas and information is encouraged. At AHA, we know that our reputation and impact are built upon the acts of each employee.

Why work for AHA?  

• Make a difference in your community  
• Earn outstanding benefits including medical, dental, vision, 401k w/ 4.5% employer match, and robust holiday, vacation, and sick leave policies  
• Participate in a diverse workplace that values inclusivity  
• Volunteer in the community on paid time  
• Continue your education on the job and through our tuition reimbursement program  

Prior to hire, candidates will receive our full benefits guide detailing these and other benefits.  

AHA is an Equal Opportunity Employer.

Provide comprehensive navigation services for homeless individuals who are exiting literal homelessness and moving into permanent supportive housing. This position provides intensive, community-based case management services to a caseload of up to 35 households. The Navigator will work closely with a peer specialist and collaborate with staff across agencies at the Aurora Navigation Campus to serve individuals who are referred to AHA. The Navigator will help with housing search and support with long term stability by utilizing a harm reduction approach and mediation to help individuals to stay housed. In addition to direct service, this position administers the state housing voucher program and is responsible for maintaining accurate files and reporting. The ultimate goal is to assist homeless individuals to move quickly into housing and support them in achieving housing stability.

1. Conduct assessments with participants to identify their goals, barriers to achieving these goals, personal resources and community resources. Utilize clinical methodologies to support participants in progressing towards goals.
2. Develop a contract and action plan specifying the long-term goals of each participant and the short term action steps needed to achieve these goals. These goals will include education, employment, housing stability, job training and placement, mental health needs, etc.
3. Meet regularly with participants in their own homes according to their longevity and stability. Weekly for newer participants and monthly for well-established and stable participants.  Meetings will include career planning, counseling, problem solving, crisis intervention, etc. All meetings have the goal of empowering participants to remain housing stable and move toward self-sufficiency.
4. Conduct housing orientations, HQS inspections, lease-ups, tenant conferences, annual re-certifications, interim recertifications for State Housing Voucher program maintaining a caseload of 35.
5. Conduct household rent calculations in accordance with funder and State regulations. This will include documenting (1) income verification (2) payment standards/FMRs (3) utility allowances (4) contract rents (5) total tenant payments (6) housing assistance payments and (7) final tenant rent.
6. Collaborate with a Housing Transition Specialist to assist participants with housing search, applications and leasing up.
7. Collaborate with Housing Transition Specialist and outside agencies as necessary to ensure housing stability for the household.
8. Mediate and collaboratively resolve conflicts with and between landlords and program participants with the goal of housing stability.
9. Coordinate with the Division of Housing and City of Aurora to ensure that paperwork is completed in an accurate and timely manner.
10. Attend and participate in weekly staff meetings led by the Manager of Homeless and Housing Stability Services or the Director of Family Services.
11. Attend and participate in all required AHA meetings and community meetings.
12. Participate in all resident meetings and life-skills programs.  
13. Maintain appropriate paperwork and documentation for client files, billing and tracking systems.
14. Follow all rules and regulations from funding sources.
15. Other duties as assigned.

MSW preferred.   

Preferred experience working with the homeless individuals, specifically those with high acuity and dual diagnosis.  

Preferred skills include de-escalation, trauma informed, motivational interviewing, flexibility, and problem solving.

Experience working with a county human or social service system.

Bilingual (Spanish-English) strongly preferred.

Excellent organizational, time management, communication and interpersonal skills including conflict resolution required.

Cooperate well with other team members, AHA staff who interface with the self-sufficiency program and partner agency personnel.

Up to 12 months of on-the-job training to perform the job effectively.

Valid Colorado Driver License and Insurance. Must transport participants in own vehicle.

Aurora Housing Authority is an Equal Opportunity Employer.

Please submit a resume and cover letter when responding to this job posting. Starting salary for this role will be between $65,500 - $68,000, depending on experience.