Auto Claims Experience Advocate, File Owner - job 2 of 2

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

We’re looking for an empathetic claims professional who will help us settle non-injury car liability losses quickly and efficiently.

As an essential part of the Car insurance team at Lemonade, you’ll work closely with policyholders, vendors and claimants to quickly find a resolution to non-injury car liability claims. You’ll collaborate with cross-functional teams, such as underwriting and SIU, to assess risk and investigate losses—all while providing a best-in-class customer experience. To be successful in this role, you’ll need to be customer-obsessed.

This role will be situated within Metromile, an insurer recently acquired and brought into the Lemonade family.

**Unfortunately, we cannot consider applicants from these locations: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico**

In this role you'll

• Investigate, evaluate, and negotiate complex non-injury auto liability claims to reach a fair settlement for involved parties while maintaining a high level of customer service
• Interpret policy contacts and identify how coverage applies to a particular loss
• Accurately document files to include all key claims activities
• Resolve internal and external customer inquiries
• Ensure our customers receive a world class customer experience

What you'll need

• 1+ years of experience in a similar type of non-injury auto complex liability role
• Experience using Guidewire ClaimCenter is preferred
• Comfortable articulating yourself on the phone as well as in email
• A fast learner and self-driven with a willingness to roll up your sleeves
• Desire to work in a unique, dynamic and fast paced startup environment
• Comfortable with and adaptable to new technology and business tools
• Strong understanding of limits issues and authority
• Auto insurance license required; Texas license – a plus

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.