Job details

ServiceNow Business Analyst

AVER is a fast-growing SDVOSB that has achieved significant revenue growth over the past 5 plus years with much of our work focused on Data Analytics, Mission Support, IT Modernization and Biometrics. AVER is seeking a ServiceNow Business Analyst to provide operational support and requirements gathering to assist stakeholders with identifying cybersecurity vulnerabilities and support the Government’s activities in establishing and coordinating outreach programs and stakeholder partnerships. Join our collaborative team who values AVER’s mission, focus, and culture and to deliver exceptional client service with great people and transformative technology solutions to enable Government mission success.

Responsibilities Include:

Bridge the gap between ServiceNow and government stakeholders through continued collaboration to ensure solutions meet stakeholder goals and needs
Lead the gathering of requirements, customer feedback, and priorities for future improvements for the division's ServiceNow instance
Collaborate with the ServiceNow team to transform requirements into viable solutions
Translate requirements into business needs via user stories (acceptance criteria, personas, user journey, process flows, etc.) for future development and implementation
Manage stakeholder expectations regarding request status, priority, and estimated completion of tasks
Work closely with the ServiceNow team and CISA project and program managers to drive technical standards, Out-of-band (OOB) architecture, and overall platform simplicity and scalability principles
Operate cross-functionally across stakeholders to gather requirements, customer feedback, communicate priorities, and provide solutions
Own, prioritize, and refine the ServiceNow product backlog to maximize the business value delivered
Work with various teams to steer projects through development and deliver top-notch products.
Prepare and facilitate multiple training courses to assist stakeholders in understanding and use of the product.
Create training documents and manage repositories within SharePoint and ServiceNow to ensure proper knowledge is captured and shared among stakeholders
Assist with general Operations & Maintenance (O&M), ensuring that systems (i.e. ServiceNow) are operating effectively and efficiently.

Education Requirements:

Bachelor’s degree required

Experience Requirements:

Experience working with and using MS Suite (Word, Excel, PowerPoint, SharePoint, Teams, etc.)
Experience working with and using ServiceNow
Experience with requirements gathering and process analysis to improve efficiencies
Experience facilitating communication between stakeholders, ensuring that everyone is aligned on project goals and progress
Experience in creating training documents and facilitating training sessions with stakeholders

Desired Requirements:

Familiarity with cybersecurity terminology and technologies
Prior experience supporting federal government customers
Familiarity with Knowledge Management
Adaptability & Problem-Solving skills

Location:

REMOTE (Local to DMV)

Security Requirements:

Ability to obtain and maintain a government clearance (Public Trust)
This role supports a government agency which requires U.S. citizenship

About Us:

AVER, LLC is a Data & Digital Transformation company that delivers exceptional client service with great people and transformative technology solutions to enable Government mission success. We provide customers with specialized technical skills and deep subject matter expertise focused on Homeland Security, Biometrics, Law Enforcement and Healthcare domains to meet the complex mission challenges today and tomorrow. We are a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) that strives to provide a customer-centric experience building trusted partnerships with our clients and people.

AVER is an Equal Opportunity Employer/Veterans/Disabled