Technical Account Manager

Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH).

Axle is seeking a Technical Account Manager to join our vibrant team at the National Institutes of Health (NIH) supporting the National Center for Advancing Translational Sciences located in Rockville, MD.

Benefits We Offer:

• 100% Medical, Dental & Vision Coverage for Employees
• Paid Time Off and Paid Holidays
• 401K match up to 5%
• Educational Benefits for Career Growth
• Employee Referral Bonus
• Flexible Spending Accounts:
  • Healthcare (FSA)
  • Parking Reimbursement Account (PRK)
  • Dependent Care Assistant Program (DCAP)
  • Transportation Reimbursement Account (TRN)

Axle is looking for an experienced Technical Account Manager to manage high visibility science and technology projects and client relationships on our federal contracts. The ideal candidate will be a self-motivated, results driven individual with strong technical and presentation skills and executive presence.

Responsibilities:

• Work with technical, account and growth teams to identify new opportunities for growth.
• Provide technical leadership for in-flight projects and programs.
• Work with the Account personnel (technical, delivery or corporate) to identify blockers and and risks.
• Work with build staeholders to mitigate risks/blockers to improve adoption.
• Manage communications and relationships across corporate and client teams and ensure transaprency in communications and delivery.
• Analyze and Implement effective problem resolution methods by utilizing technical and corporate resources.
• Provide prompt technical proposal response  
• Have a growth mindset - Increase footprint and cross-sell corporate account and technical capabiltiites.
• Work with technical and service delivery teams to develop and maintain a support plan.
• Communicate proactively with stakeholders regarding product and program information, supportability issues, and strategic product plans.
• Maintain effective working relationships with assigned commercial customers.
• Drive growth in services.
• Maintain and expand working knowledge of current and emerging cloud technologies and products as well as their integration and methods of support delivery.
• Share best practices with team members to contribute to enhance the quality and efficiency of customer support.
• Participate in individual or team projects to enhance the quality and efficiency of software development, support and service delivery
• Establish effective working relationships with Product Groups by working through appropriate escalation channels.

Qualifications

• Master’s degree, Bachelor’s degree or equivalent work experience.
• Experience supporting native cloud applications - development, deployment and support
• Experience with Microsoft Azure, App Registration in Azure.
• Experience with Rest APIs, OAuth 2.0.
• Experience with DevOps, GIT.
• Experience with developing and supporting .NET, JavaScript, JSON, Python code.
• PMP certification - Highly desired
• Federal Healthcare Aplication Development / Support / Service Delivery / Account Management - a big plus

Disclaimer:The above description is meant to illustrate the general nature of work and level of effort being performed by individuals assigned to this position or job description. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description or responsibilities as needed.

The diversity of Axle’s employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment based on age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.

Accessibility: If you need an accommodation as part of the employment process please contact: careers@axleinfo.com