Renewals Account Manager

About the role:

Are you a relationship builder? Are you curious to learn about customers and passionate about giving them the best customer experience? Are you a self starter and thrive in a dynamic and fast-paced environment where you can make a difference in creating playbooks and processes?

We’re looking for a Renewals Manager to be the post-sales quarterback for our corporate customers. In this role, you will be responsible for customer renewals, generating expansion opportunities, and mitigating risk. You will work with your Sigma colleagues to maximize customer value to grow their business. 

Responsibilities:

• Responsible for GRR, customer retention and business growth through the annual renewal process
• Partner with Customer Success and Sales to minimize attrition and drive NDR
• Develop professional and personal relationships with key stakeholders within each customer account
• Ability to accurately forecast renewal outcome and risk 
• Work with customers to create a strategy for achieving goals and assist Customer Success with removing barriers to business growth
• Collaborate closely with internal stakeholders such as Product, Engineering, and Alliances. 
• Be able to communicate feedback and insights to the business to improve product and customer experience
• Serve as an advocate for our customers and set appropriate expectations
• Leverage data to effectively guide meaningful customer conversations
• Help identify opportunities for improvement in existing processes

Required Skills / Experience:

• 3+ years working in Renewals / Customer Success role
• Ability to react and adapt to potential rapid shifts in priorities and organizational policies
• Strong negotiation and objection handling skills that allow for value-based contract negotiations
• Strong process management and detail oriented skills
• Strong customer management skills, including soft skills

Additional Job details

The base salary range for this position is $110k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.