Customer Care Inventory Specialist

Axogen is hiring for a Customer Care Inventory Specialist in Tampa, FL!

Job Summary of the Customer Care Inventory Specialist

The Customer Care Inventory Specialist provides primary support for order fulfillment and inventory activities while utilizing analytical and collaboration with the Operations, Sales and Marketing, and Field Sales departments.  Utilizes inventory management skills and knowledge to execute and influence field and distribution center stocking strategies. Provide support to the field sales staff in the areas of inventory and obsolescence management by possessing a broad knowledge of Axogen’s products and policies. Supports order management operations and contributes to Customer Care goals. Requires knowledge and ability to execute inventory strategies with all Axogen customers. Executes field cycle counts and manages inventory targets.

Facilitates open communication channels by conveying inventory strategies and marketplace demand based on feedback from the field. The Inventory Specialist requires the ability to analyze inventory numbers, manage Axogen’s cycle count process, and influence inventory stocking level strategies with the field.

Requirements of the Customer Care Inventory Specialist

• High school diploma or equivalent required.
• Bachelor's degree preferred in Business, Finance/Operations, or other relevant field.
• Minimum 3 years of inventory experience in a related environment or a minimum 2 years of internal experience in Customer Care, Operations, Regulatory.
• Knowledge and background on inventory functions preferred.
• Experience with a Customer Relationship Management System (CRM).
• Must be available for travel to customer and sales staff locations.
• Strong analytical and problem-solving skills with the ability to multi-task, highly flexible to changing business needs
• Proactively drives results.
• Strong communication, presentation, interpersonal and negotiation skills.
• Must be detailed oriented and make sound independent decisions in a timely manner.
• Proficient using Microsoft Office applications and accounting databases such as Great Plains.
• Experience working in a regulated environment-ideally the medical device or life sciences industry.

Responsibilities of the Customer Care Inventory Specialist

The specific duties of the Customer Care Inventory Specialist include but are not limited to:

• Manages inventory levels at each unique model number and field location based on inventory reports and input from Sales Representatives.
• Possesses effective soft skills to facilitate dialogue to promote and drive action via multiple communication methods, i.e. reporting, email, phone call, etc.
• Identifies and executes initiatives with the Sales Team to proactively move slow moving and short-dated, inventory.
• Processes field inventory RMA's for all Axogen owned products upon arrival at the Processing/Distribution Center in the RMA database and paperwork.
• Manages and reconciles the field cycle count audits according to the Standard Operating Procedures (SOP’s).
• Manages the process of establishing new trunk stocks.
• Facilitates the on-boarding and off-boarding of sales team members in the Great Plains system, Customer Care portal and managing the return of representative stock.
• Assesses invoices and customer discrepancies and resolves them in a timely manner. (ie. Credit & rebills, inventory adjustments, etc.)
• Reviews consignment levels quarterly and recommends adjustments (push-pull) to consignment levels in the field. This is based on historical purchasing patterns, product availability and type of facility.
• Assists the Customer Care team in executing short date and expired inventory SOPs and work instructions.
• Assists with communication and implementation of changing marketing and inventory strategies to the sales team.
• Monitors and understands ongoing operational reports, including executing, and modifying regional inventory reports.
• Provides guidance and communicates issues to the Sales, Inventory and Customer Care team.
• Manages allocation adjustments during inventory shortages
• Partners with Operations leadership, Customer Care leadership and Sales Operations Director to execute field actions, when necessary.
• Meets and partners with Regional Sales Directors monthly to review inventory sales metrics and recommend field inventory improvements, where needed.
• Communicates the inventory demands from the Sales team to Operations and Customer Care leadership.
• Provides continual evaluation of inventory processes and procedures.
• Coordinates with external audit team on inventory requests, as needed.
• Participates in inventory process improvement projects.
• Performs other duties and special projects as assigned by Sr. Director of Customer Care and Sales Operations.

Location

111 West Oak Ave., Tampa, FL  33602

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Benefits/Compensation